Consultant, Agile Digital Sales

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As Consultant, Agile Digital Sales, you will lead the process of facilitating the co-creation of end-to-end Digital client experiences with our Partners. With a keen attention to detail and sense of accountability, you will work with the Senior Manager, Agile Digital Sales to execute assigned initiatives from CIBC’s Digital Direct Marketing campaigns, optimizations, A/B Testing & personalization plans while establishing & achieving aggressive digital sales and engagement targets focused on one or more of the following:

• Acquisition Sales – new product open, existing product stimulation, cross channel sales lead referrals.
• Product Engagement – changes to an existing product (ex. credit card limit increase)
• Sales Leads – digital referral to agent assisted channel
• Digital engagement – adoption and use of Digital channel
  
  

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

Work in an agile collaborative delivery method with peers, managers, dedicated delivery teams, and external stakeholders to execute assigned digital campaigns, tests, and personalization initiatives based on data driven insights:

• Relationship building: Work closely and collaboratively with Marketing Communications and Digital Sales & Strategy teams to lead the planning and execution of Digital Marketing campaigns
• Digital Marketing Experience: Understand and pull from Digital Marketing best practices to develop the best client experiences possible, while ensure marketing campaign efficiency and effectiveness.
• Reporting, Campaign Optimizations & Digital Firsts: Analyze reports and dashboards to provide timely recommendations to improve overall digital performance for assigned initiatives based on pre-defined digital marketing KPIs. Understand and implement optimization opportunities for in-market campaigns. Support the Senior Manager, Agile Digital Sales to manage assigned “test & learn” initiatives and pilot projects. Aggregate and share insights from all digital marketing initiatives.
• Curious, innovative, and analytical in your approach. You obsess over understanding, documenting, and optimizing digital marketing and end to end journeys to improve client experience and campaign performance.
• Strong Leadership Skills: You lead a cross functional team to plan, design, build and optimize marketing campaigns through to launch, with great attention to detail and ownership.
• Strong Influencing and Presentation skills. Highly effective in setting context, simplifying data, storytelling, and recommendations to achieve partner buy-in. Utilizing both oral and written (PowerPoint) communications to effectively sell an idea to a wide variety of audiences, including leadership team.
• Strong Problem-Solving Skills: highly effective in leading any ad-hoc requests that arise during campaign development and deployment.
  
  

Who You Are

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Marketing, Communication, Customer Engagement, Dashboard Reporting, Digital Content, Digital Marketing Campaigns, Facilitation, Identifying Sales Opportunities, Influencing Skills, Marketing Campaigns, Metrics Development, Microsoft Excel, Microsoft PowerPoint, Optimization Analysis, Optimization Methods, Problem Solving, Relationship Management, Salesforce Marketing Cloud, Teamwork, Workflow Optimization