Spa Manager

Our beautiful destination Resort located in Topnotch, VT is seeking a Spa Manager to join their team! Topnotch Resort is truly a one-of-a-kind property with a Spa that boasts 30 treatment rooms, a hair salon, a nail salon, two pools and a state-of-the-art fitness center. Our property sits on 120 acres of breathtaking scenery ensuring a serene environment for all.

This leadership role is an essential part of the success of our team and for the right person, has the opportunity for further advancement! Check out our beautiful resort at www.topnotchresort.com

Spa Manager Job Overview: The Spa Manager is responsible for overseeing the day-to-day operation and ensuring that the highest standards of personal luxury service and guest satisfaction are met in a professional and courteous manner.

Responsibilities and Duties:

• Assist with the operations and management of the Spa department.
• Ensure club memberships are accurately recorded and invoiced/charged.
• Maintain excellent relations with club members.
• Know front desk operations including reservations, filing systems, sales and guest check-in procedures.
• Coordinate with sales team for any on-property group business.
• Responsible for hiring and scheduling of staff, (including massage and salon) conducting disciplinary actions and providing training for all team members.
• Provide a fair, consistent and positive work environment for employees.
• Represent the Spa department at meetings and conferences when needed.
• Assist Director with development of annual business plan.
• Maintain accurate records on invoices, gift certificates, personnel issues, purchase orders.
• Assist with forecasting revenue and monitoring payroll and expenses on a weekly and monthly basis. Suggest appropriate action to effectively manage profitability.
• Remain knowledgeable of current industry trends, developing new programs and making improvement recommendations to the Spa Director.
• Evaluate competition’s methods and products to enhance department service and systems.
• Ensure the facility is clean, and all equipment is in working order.
• Maintain resort and department high level service standards.
• Consistently lead by example.
• Patient and gracious in all guest interactions.
• Well trained and knowledgeable about spa functions and services.
• Complete all daily procedures and additional tasks as outlined and given.
  
  

Qualifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
• Minimum of two years’ experience in the hospitality spa industry.
• Additional language ability preferred.
  
  

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)