Senior Manager, Crisis and Issues

The Position:

The Global Corporate Crisis and Issues Practice is seeking a Senior Manager in our New York office.

What we are seeking:

We are looking for a mid-level practitioner to help us grow our Global Crisis and Issues Practice and support a wide array of high-profile clients with crisis preparedness and planning activities, crisis simulations and live crisis response. You have extensive crisis communications and issues management experience, preferably across multiple industries, but with a greater focus on pharmaceutical, biotech, health system and other healthcare clients. Experience helping clients navigate cyberattack communications is a plus.

You will play an important role on our team, helping lead a broad range of projects, develop new business opportunities, and mentor and grow the skill sets of emerging talent in our practice. The nature of the work also requires an ability and eagerness to juggle multiple responsibilities in a fast-paced deadline-oriented environment, both inside and outside traditional work hours. Candidates should have agency background, expertise in digital/social media and a demonstrated track record of supporting high-stakes crisis communications projects.

Our team – the Weber Shandwick Global Crisis and Issues Practice:

Our team is a group of analytical and hardworking people who care deeply about helping lead our clients through a crisis to make a positive impact on society.

We help leading organizations manage breaking negative issues and events affecting reputation and develop the internal culture and infrastructure needed to anticipate, prepare and navigate them effectively. From cyberattacks, environmental protests, high-profile litigation and misinformation defense to sweeping product recalls, multinational bankruptcies and executive controversies, we live at the intersection of business, media, policy, culture and society.

Our multi-disciplinary team of experts in crisis, public policy, culture, business and analytics know how to make sense of data to provide context and perspective and predict trends. We mitigate against vulnerabilities, provide real-time feedback and validate communications strategies to help clients navigate risk and reward in a complex and ever-changing world.

To learn more: Crisis & reputation defense - Communications & PR (webershandwick.com)

Compass for the Chaos: Compass for the Chaos | WS Crisis & Issues | Substack

What you will be doing: 

• Support a range of issues and crisis communications situations for companies and organizations, including, but not limited to:
• Misinformation Management
• Product safety issues and recalls.
• Geopolitical, political and societal issues
• Regulatory compliance issues
• Workplace culture matters
• Cybersecurity and data breach issues
• Litigation defense
• DEI-related matters
• Investigative reporting
• Serve as a day-to-day client contact – flagging, triaging, and directly managing client issues as they arise.
• Develop and draft crisis plans, media strategies, materials (e.g., reactive media statements, talking points, FAQs, stakeholder communications), memos, crisis simulations and other deliverables as needed.
• Train and motivate emerging talent and help create opportunities for their growth.
• Oversee and execute complex research and narrative intelligence projects to guide client strategy.
• Provide regular counsel to clients and colleagues.
• Keep client programs on schedule and ensure all deadlines are met within budget parameters.
• Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component.
  
  

Qualifications:

• Bachelor's degree in a relevant field and/or 5-7 years of relevant experience in an agency/strategic consulting firm, political campaign, or at a company in the healthcare sector.
• Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations, with preference for those in the healthcare sector.
• Experience with corporate reputation, brand management and protection through integrated communications programs.
• Familiarity with the latest digital trends in social media strategy, tools, and analytics – including generative AI tools.
• Experience creating issues and crisis preparedness programs (e.g., protocol, scenario plans, simulations drills, workshops and media trainings)
• Experience with cybersecurity event and litigation matter communications.
• Communicates clearly, analytically, and persuasively both orally and in writing.
• Proficient understanding of best practices in corporate communications and crisis and issues management.
• Skilled crisis and issues media relations strategist and practitioner with top-tier media relations experience.
• Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment.
• Exercises exceptional judgment when working with clients, team members, and vendors.
• Pays close attention to detail and quality of work product.
• Adept at solving problems and resolving conflicts.
• Capable of mobilizing and motivating teams, anticipating needs, and instilling confidence.
• Experience delivering media and crisis training is a plus.
  
  

About Weber Shandwick

Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age’s Agency A-List in 2020 and Best Places to Work in 2019. Weber Shandwick was also honored as PRWeek’s Global Agency of the Year in 2015, 2016, 2017 and 2018, and PRovoke’s Global Agency of the Year in 2015, 2017 and 2019. The firm earned 25 Lions at the 2019 Cannes Lions International Festival of Creativity. Data-led, with earned ideas at the core, the agency deploys leading and emerging technologies to inform strategy, develop critical insights and heighten impact across sectors and specialty areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate reputation, crisis management, data and analytics, technology, public affairs, social impact and financial communications. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit http://www.webershandwick.com

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

• Medical
• Dental
• Vision
• 401k (with employer match)
• Tuition Reimbursement
• Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
• MyDays – Flexible holiday schedules
• Short-Term Disability
• Paid Employee Family Leave
• Family Building Benefit
  
  

NYC Salary range: $100,000 - $115,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected]. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.