Part Time - Visitor Services Representative

MPM is looking for a Part-Time Visitor Services Representative to work weekdays, weekends, and evenings. This position works about 18-24 hours a week (3 days) and qualifies for limited part-time benefits.

As a Visitor Services Representative you will be part of our visitors' total experience; whether it is at the admissions window or through an interaction on the exhibit floor. Each team member actively engages the visitor, shares knowledge and information about MPM, and provides answers and solutions to guest concerns and questions. They also provide a high level of customer service by selling and promoting all activities, programs, and services associated with the Milwaukee Public Museum and Dome Theater including special events, membership levels, admission and theater packages.

Operationally, the Visitor Services Representative monitors assigned areas for traffic flow and safety concerns, such as floor exhibits, special exhibits, group check-in and evening events. All team members act as role models for outstanding customer-service standards, both within the department and within the museum.

Qualifications

• High school diploma or GED required
• Two years of demonstrated success in a customer service, sales, or call center environment
• Data entry, database management, or related experience in a position that requires customer contact, accuracy, and efficiency
• Dependable, organized, and able to adapt to changing demands and multiple work roles and demonstrate a high level of commitment to providing great customer service
• Must be flexible and able to work days, evenings, weekends, and holidays
  
  

Benefits

• Dental and Vision Insurance
• Paid Time Off (Vacation, Personal, Holiday, and Sick)
• Family Museum Membership with access to ASTC reciprocity
• MPM Discounts for food and beverage and in the museum Giftshop
• Subsidized Parking or Milwaukee Transit Bus Pass Cost Sharing
• 401(k) Retirement Plan
• Local reciprocal membership with the Art Museum, Discovery World, and Old World Wisconsin
• Subsidized YMCA membership
  
  

MPM is a natural and human history museum located in downtown Milwaukee, Wisconsin. The museum is among the oldest in the United States, with a history dating back to the 1850’s. We offer great career opportunities for people with all levels of training, experience, and education. We are a composition of diverse and talented staff working together as a team to offer our visitors the best possible immersive experience in learning and enjoyment.

A career with the Milwaukee Public Museum allows you to connect your skills and abilities in a rewarding position with a non-profit organization doing good work in our community. MPM provides an unlimited opportunity to gain knowledge about our world, as you connect with visitors, donors, innovative staff members, curious students, interns and volunteers in your day-to-day-work. See what MPM has to offer. Apply today using this applicant friendly, online job application!

The Milwaukee Public Museum is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.