Provide first-line support for trading applications, responding to inquiries and troubleshooting issues in a timely manner to minimize disruption to trading activities.
Monitor system alerts and performance metrics, proactively identifying and resolving potential issues before they impact operations.
Collaborate with developers to investigate and debug software defects, documenting findings and implementing solutions as needed.
Perform routine maintenance tasks, such as software upgrades, patching, and configuration changes, following established procedures to ensure system integrity and security.
Participate in incident response and problem management processes, conducting root cause analysis and implementing corrective actions to prevent recurrence.
Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and training.
Contribute to the planning and execution of projects related to system enhancements, infrastructure upgrades, and process improvements, working with cross-functional teams to achieve objectives on time and within budget.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
2 years of experience in a technical support role, preferably in the financial services industry or a similarly demanding environment.
Strong knowledge of Linux/Unix operating systems and scripting languages (e.g., Shell, Python).
Familiarity with relational databases (e.g., SQL, Oracle) and messaging middleware (e.g., Kafka, RabbitMQ).
Experience with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana) and version control systems (e.g., Git).
Excellent problem-solving skills and attention to detail, with the ability to analyze complex issues and develop creative solutions under pressure.
Effective communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders at all levels of the organization.
A proactive mindset and a commitment to continuous learning and self-improvement, with a strong desire to stay current on industry trends and best practices.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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