Serve as Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and data integrity are fully operational.
Lead system upgrades and migrations.
Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions, provide expert-level guidance to other team members, and serve as escalation point for peers, traders, and external business units.
Lead collaborative working sessions with cross-functional teams to improve system performance.
Independently perform routine system checks to ensure peak performance in the environment.
Through extensive prior experience, identify deficiencies in environment configuration and make recommendations to management for design and architecture improvements to further system reliability.
Develop, implement, and document best practices for system maintenance and operation.
Must Have Technical Skills/experience
IPC or Verint Call Recording systems
Proficient in system troubleshooting and problem resolution.
Strong understanding of telecommunication and VoIP systems.
Flex Skills
Call Center environment
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Relevant certifications in Verint and/or other call recording solutions and call center technologies.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
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