Field Service Support

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

The Field Service Support position assists Territory Managers/Account Executives. Provides for increased territory efficiency allowing the TMs to work more effectively, with added focus on prospecting, new client set-up and pull through, and maintenance of their top clients. May also assist in the efforts of the Health Care Solutions team when needed. This is an inside, entry level sales position.

Essential Duties And Responsibilities

• Point person for multi-department problem solving (client services, billing, courier etc.). One call from the TM or client to track down or handle more complex situations.
• Recognizes and demonstrates Diatherix’s complete commitment to customer satisfaction by providing prompt resolutions of customer problems or concerns; understands and upholds the Diatherix quality policy and compliance guidelines.
• Create and manage the Welcome Program
• 4 week process to follow up directly with the client after new client set up form received
• Utilize reports and communicate to the TM bi-weekly
• Identifying new panel expansion opportunities; list by TM with client ID and physician name by panel type
• Rapidly identify and communicate negative client patterns such as lapsing or other panel type pattern changes
• Identify and communicate unique tools to help increase knowledge and business ideas (ex: weather.com with cold/flu)
• Regularly re-communicate tools and ideas to support daily business
• Assist in gathering information from the field or feedback for current panels or for new panel development
• Coordinate and manage physician questionnaires for R&D or other initiatives (ex: EAP)
• Coordinate specific client requests for business review or other more complex needs (billing, payers)
• Manage lead sheet to deploy to the appropriate individual and update results regularly
• Coordinate client visits into Huntsville (attendees, room, lunch, agenda)
• Lead generation within TM territories, specifically virgin territories to help accelerate growth
• May help in maintaining sales page on CRM and with the updates for sales tools on the website
• Assists with vacant territories and territories open due to TM/AE on leave
  
  

Qualifications

Basic Minimum Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

Education/Experience (BMQ)

• High School or GED, Associates preferred.
• Minimum 2 years of experience working in a team setting.
• Sales experience is preferred, but not required.
• Experience in the outpatient physician market a plus.
  
  
  

Ability And/or Skills (BMQ)

• Must have a positive, winning attitude and the desire for continuous improvement.
• Microsoft Office Suite is required.
  
  
  

Additional Information

Position is full-time, working Monday-Friday 8:00am - 5:00pm, overtime, as needed. Candidates currently living within commutable distance to Hunstville, AL are encouraged to apply.

Excellent full time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
  
  
  

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

To learn more about our company, please review the following page: https://eurofins-diatherix.com/

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.