Director of Operations

We don’t just have a mission statement…we have a mission.

At Capstone Behavioral Health, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Capstone Behavioral Health realizes the strength of our practice is our exceptional staff. We support our employees in building a thriving and profitable workload upon a culture of values of innovation, professionalism, and healthy work/life balance. We are seeking a Director of Operations for our Omaha, NE location.

The Director of Operations oversees day-to-day business operations. Oversight in all business areas; compliance with policies and procedures, operational finances, performance analysis.

Schedule: Monday - Friday, 8:00 am - 5:00 pm

Compensation: The salary range for this position is $75,000 - $90,000 per year. Pay is based on several factors, including, but not limited to, education, work experience, and licensure/certifications.

Requirements:

• Bachelor's degree related or at least five years of office experience, preferably in a mental health agency. (required)
  
  

Beneficial Skills & Experience:

• Coordinate day-to-day operations (including claims, clinical, regulatory, network, etc.) to achieve goals and ensure compliance of all functional areas supporting behavioral health in the market
• Lead and direct teams to ensure compliance with contract deliverables
• Guide stakeholders and matrix partners in the effective delivery of services, achievement of metrics, and avoidance of all contract penalties
• Lead the development of action plans to remedy any findings from internal or external audits, utilization reports, as well as provider, member, Health Plan, or state concerns by engaging with shared services leadership, identifying linkages with other Health Plan corrective action plans (CAPs), and formulating go-forward strategies with Health Plan
• Has full delegation to represent the Health Plan for all BH functions and make decisions accordingly
• Develop an annual strategic plan incorporating affordability, network strategy, and clinical innovation leveraging broader OBH strategy and including local state and Health Plan issues
• Identify and capitalize on opportunities to communicate and collaborate with stakeholders through presentations, written materials, and direct interactions
• Provide thought leadership to leadership and state Medicaid agency around behavioral health for any regulatory actions; Participate in Executive/Senior Leadership meetings
• Provide leadership and direction in the development of appropriate risk management strategies. Work closely with the customer, Refresh, Optum, and UnitedHealth Group team members, providers, and stakeholders to ensure the timely and appropriate implementation of these strategies
• Assist with forecasting revenue or savings opportunities associated with product development initiatives
• Lead the definition and development of local market performance against contractual, clinical, and fiscal targets. Identify and analyze local market trends and service gaps; develop mitigation strategies aligned with strategic priorities
• Drive innovation across teams to ensure aligned, cohesive progress across technology, marketing, and service operations
• Collect and deliver required clinical operations customer reporting
• Provide leadership and opportunity to sales and business development staff around market priorities and strategies to foster growth and account retention
• Engage with Optum Behavioral Health and Enterprise Clinical services Clinical leadership and Operations team on all clinical activities and initiatives; provide thought leadership around clinical innovation
  
  

Advantages:

• Benefits: Medical, Dental and Vision
• 401K with a match to full-time employees
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
  
  

About Capstone Behavioral Health

Capstone Behavioral Health is a proud member of the Refresh Mental Health network—a nationwide network that includes leading private practices with unique and specialized programs. This relationship allows us to maintain our local leadership and solid reputation in the community. It also enhances our practice with additional resources, infrastructure, and operational support, allowing you to focus on what you do best—providing exemplary care to your clients.

Capstone is a long-standing and established practice that is employee-focused and genuinely cares about the communities we serve. We offer general outpatient psychotherapy services, community services, and psychological testing and evaluations. We see children, adolescents, and adults for various concerns and services. Capstone offers various community-based services to meet the needs of all clients, including supervised child visits, family support, Intensive Family Preservation (IFP), Intensive Family Reunification (IFR), and drug testing services.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.