overall responsibility for the development, performance and maintenance of the customer service activities of the organization
meet your targets and those of the team as a whole
efficient running of the team
contribute to training and development of the team
achieve maximum profitability and growth in accordance with organization plans
Day To Day Responsibilities For The Team
He has to Assigned Technicians for the task required by the customers.
direct and manage all the customer service activities
direct, manage and monitor the overall performance of the customer services team
utilize CRM system to manage the functions of receiving, assessing, analyzing, resolving and documenting customers issues and complaints in accordance with agreed requirements
reporting (content and format as agreed) on a monthly basis or as otherwise required
Requirements
Must be fluent in English and Kannada
Excellent communication skills and Negotiation
Minimum Qualifications
Any Graduate
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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