Technical Support Engineer - Level 1 (French Speaking) - 6 month fixed term contract
Technical Support Engineer - Level 1 (French Speaking) - 6 month fixed term contract
Park Place Technologies
Cleveland, OH
See who Park Place Technologies has hired for this role
Technical Support Engineer – Level 1 (French Speaking) - 6 month fixed term contract
Responsibilities
Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles. Spoken fluency in French Excellent verbal and written communication skills. Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Customer-focused and collaborative mindset with a passion for delivering exceptional service. Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions. Ability to work independently and collaboratively within a team environment. Must have at least one of the following:
Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.
Responsibilities
- Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
- Understand and explain technical and procedural concepts to both technical and non-technical audiences.
- Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
- Provide timely updates, both written and verbal to our customers, internal teams, and partners.
- Punctual and reliable attendance.
- Other duties as assigned.
- A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
- A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
- Windows server management / patching experience.
- Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
- You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
- A
- CCNA or Equivalent
- ITIL foundation or higher
- Microsoft/CompTIA
- Azure Infrastructure
- Similar technical or customer service certification
- 5%
Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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