Service Center Manager

Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass.

The Branch Manager coordinates and oversees the sales effort, manages the technical and administrative work, handles general personnel functions, and oversees day-to-day staff activities. The manager administers the branch budget and provides general leadership & direction for all aspects of the branch's activities.

Duties And Essential Job Functions

• Implement sales strategy to ensure customer satisfaction and sales goals are achieved at the Branch level.
• Manage and supervise all sales and operational processes including training and motivating the sales, operational, and CSR staff.
• Accountable for financial responsibility including but not limited to: budget, gross sales, operating costs, inventory, purchasing, petty cash, and all required reporting. Manage the Branch budget to ensure actual results meet or exceed budget.
• Approve vehicle specifications and oversee preventative care program for all vehicles to ensure minimum maintenance costs and overall safety of the vehicles.
• Ensure proper and timely usage of the BMS system controls.
• Review and approve Open Return Materials Data on a daily basis; Unapproved Cancelled Orders, and Daily Sales and Profit Report on a weekly basis; and Open Log Backlog Report, Credit Memo Report, Cost Overrides on Invoices, Price Overrides on Invoices, Profit Margins by Product Line, and Sales and Cost Summary on a monthly basis. All reports are to be reviewed with supporting documents referenced, signed, and dated.
• Monitor, evaluate, and manage inventory utilization and inventory control procedures/processes to ensure they are in accordance with Company guidelines. Advise Division Controller of excess and obsolete inventory.
• Oversee the completion of all required insurance forms in compliance with workers compensation, motor vehicle accidents, and personal property loss in a timely and efficient manner; prepare and distribute reports to appropriate parties as required.
• Ensure safety meetings are conducted with full attendance and appropriate agenda and ensure proper reports are maintained.
• Recruit, select, train, develop and manage employees. Conduct regular and timely performance evaluations.
• Post all open positions through Human Resources. Document interviews and submit selection information to Human Resources for review and approval.
• Maintain a clean, safe, and productive work environment while focusing on minimizing work-related injuries and vehicle costs and any losses while complying with OSHA guidelines and Company directives.
• Monitor the security and handling of Company assets to minimize employee injuries, product damage, and property loss.
• Execute Company policies, procedures, and programs in a professional, effective, and timely manner.
• Provide superior, responsive customer service while maintaining effective cost controls.
• Plan and conduct regular staff meetings to inform, educate, and recognize employees, as well as to provide a forum to solicit ideas based upon the continuous improvement and best practices concepts.
• Maintain business confidentiality relative to personnel, pricing, promotion, customer lists, and methods of distribution.
• List daily, weekly, and monthly, reports that are to be reviewed with supporting documentation referenced with signature and date, indicating their review and approval.
• Perform other duties as assigned.
• Glass industry experience required including auto glass installation, commercial take-off, estimating and directing glazing work for storefronts, internal office partitions, and residential glazing work.
• Scheduling and management of glaziers is essential.
• Knowledge of inventory management, developing marketing plans, selling, and an understanding of financial requirements for operating a small business.
• Basic computer skills.
  
  

Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.

Best in Glass Benefits

Binswanger Glass offers a comprehensive benefits package for all full-time employees:

• Industry-leading Compensation
• Medical, Dental, and Vision Insurance Plans
• 401K with employer match
• 100% Company-paid Short-Term Disability and Life Insurance
• Supplemental Life Insurance and additional Voluntary Benefits
• Personal Health Advocate
• Employee Assistance Program
• Tuition Reimbursement
• Generous Paid Time Off (PTO) including 9 annual holidays
• Daily Pay
  
  

EEO/AA Employer/F/M/disabled/veterans