Retail Lead - Carolina Panthers/Charlotte FC

Job Description

The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.

The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.

General Duties & Responsibilities

Drive sales results by consistent execution of daily operations

Support back of house operations; maintain stockroom organization

Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)

Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)

Work with Retail Associates to ensure an exemplary fan experience

Communicate expectations for assignments and projects to Retail Associates

Provide training and assistance to Retail Associates as required

Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience

Understands Fanatics Values and how they relate to their role

Perform ‘Manager on Duty responsibilities’ as needed

Education, Experience & Requirements

Minimum 18 years of age, High School graduate or equivalent

Past Experience Working In Retail Or Sales Preferred

Ability to work independently and responsibly in a fast-paced environment

Availability to work extended hours on game days and during events

Foreign language skills are a plus

Job Knowledge, Skills And Abilities

Possess a fun, outgoing, confident, professional demeanor

Prior Leadership Experience Preferred

Ability to work well with all levels of management, build partnerships and coach teams

In partnership with leadership team act decisively to solve problems

Ability to represent Fanatics/League/Team Values and standards

Ability to balance and prioritize multiple projects while remaining calm under pressure

Strong communication, literacy, and numeracy skills

Physical Demands

Regularly required to sit stand, reach, bend and move about the facility as needed

Must be able to lift and carry up to 30 lbs.

Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop