Research Services Coordinator

At MoFo, we couldn’t write our own success story without yours. Ready to write your story?

Join MoFo as a RESEARCH SERVICES COORDINATOR on our Research Services team!

This role can be based in San Francisco, Palo Alto, Los Angeles, San Diego, Denver, Austin, Boston, New York or Washington, D.C.

https://www.mofo.com/offices

ABOUT THE ROLE

• Assist in preparation of annual budgets and regularly review budget processes to make recommendations for efficiency and ease of reporting.
• Prepare monthly variance reports and collaborate with Finance to ensure GL charges are accurate and to facilitate reclassification of charges as needed.
• Work with Finance to track and coordinate charging database costs to clients, including proactively reviewing and correcting inaccurate client/matter numbers.
• Prepare monthly Bloomberg Law, Lexis, and Westlaw usage dashboards.
• Prepare for and lead a weekly budget update meeting with the Director of Research Services and the other Research Services managers.
• Working with Research Services Coordinators - Tech, acquire and maintain credentials for research online resources.
• Prepare insightful and visually effective graphs, charts, and dashboards as requested.
• Working with Research Services Coordinators - Tech, claim missing/overdue serials.
• Working with the Research Services Coordinators - Tech, order MoFo Bookstore titles, order, and track receipt of new Research Services purchases, and renew subscriptions.
• Coordinate the invoice payment processes with vendors, Finance, and Research Services staff.
• Working with the Research Services Coordinators - Tech, cancel and return unwanted publications. Track and follow-up on refunds.
• Develop collaborative relationships with vendors to promote responsive services. Prepare budget data and update costs analysis for continuation of services.
• Regularly assess value of ongoing services through usage data, service objectives, user feedback, and cost objectives.
• Create efficiencies within established vendor accounts to meet Research Services objectives, e.g., through centralization of subscriptions.
• Consistently promote and model the Firm's Client Service Principles in teamwork, work product, and personal interaction.
• Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need.
• Ensure compliance with the Firm's Confidentiality Policy, including safeguarding confidential and personal information, and reporting any suspected breach appropriately and immediately.
• Adhere to the Firm’s General Safety Practices and any unique safety practices for department and building.

ABOUT YOU

• Four-year college degree.
• Ability to prepare accurate, highly detailed work product.
• Excellent communication skills and the ability to build effective internal and external client relationships at all levels.
• Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines. A highly proactive, solution-oriented approach to work and interactions
• Ability to apply effective independent judgment, to perceive and analyze problems and develop responsive solutions.
• Strong proficiency with Microsoft Office programs, advanced proficiency in PowerPoint and Excel and ability to create effective spreadsheets and presentations.
• Strong proficiency in Power BI, Tableau, or other reporting dashboard software.
• Ability to multi-task, to set and meet priorities, and to plan work to meet deadlines.
• Highly effective organizational and planning skills.
• Client service is everyone’s responsibility
• Think from the client’s perspective
• Respond quickly, thoroughly, appropriately
• Always offer alternatives if the client’s first choice cannot be accomplished
• Deliver innovative solutions, seamless results
• All details matter
• Clients are served best through teamwork
• Model exemplary service
• Treat each other as we treat our clients.

ABOUT MOFO

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us: https://www.mofo.com/about
• Diversity Inclusion: https://careers.mofo.com/careers-diversity
• Commitment to Pro Bono: https://careers.mofo.com/careers-pro-bono
• The MoFo Foundation: https://www.mofo.com/culture/mofo-foundation

ABOUT OUR BENEFITS

• MoFo offers a comprehensive benefits package starting on your first day.
• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to the following: local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications.

New York, San Francisco, Palo Alto salary range: $55k to $81k

Los Angeles, San Diego salary range: $50k to $76k

Denver salary range: $48k to $72k