Ensure the service expectations for assigned national accounts are met by all groups of Americold. This position will act as a liaison between the customer and Americold Business Development, Operations (i.e. warehouse and transportation) and Support departments.
What You’ll Do
Achieves operations objectives by contributing department information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meets department financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Ensures that all internal control, policy and procedure adherence is achieved through proper management and reporting functions.
Recommends and implements procedural, policy, technical and personal ideas on an ongoing basis by interfacing with operations personnel, customers and support departments.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Develops and maintains long term customer relationships thus surpassing customer expectations.
Work with Business Development and Operations to ensure customer expectations are achieved.
Gathers knowledge on current customer service trends, processes & technology and works with teams to implement improvements.
Takes an active role in accepting, resolving, and following up customer complaints and internal conflicts with other Americold departments.
Use analytical skills to research local market conditions, analyze results, and develop & implement effective strategies.
Other duties as requested
What Experience And Education You Need
Bachelor’s degree in business administration or related field
5-7 years supervisory/management experience in a customer service environment
Demonstrated working knowledge of warehouse and transportations operations is required
Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint and Excel required. Experience with Salesforce CRM and SAP financials a plus
Must have relative industry experience including logistics business development, account management, distribution, warehousing, logistics, transportation, CPG, etc. and understand common business practices and standards
Must have exceptional leadership skills, extensive management experience and be able to meet aggressive deadlines, manage multiple complex projects simultaneously and able work in a fast-paced, dynamic work environment
Lean Sigma trained yellow belt or equivalent preferred, but not required
What Could Set You Apart
Ability to develop and execute business/operating strategies and plans
Excellent problem solving, analysis and decision-making skills
Strong organizational skills and ability to multi-task required
Ability to gather information, conducts analysis, develop and implement effective strategies
Creative and entrepreneurial attitude about their market/division with the ability to be a team player
Excellent communication, interpersonal and presentation skills
Ability to communicate professionally, both written and verbally with individuals at all levels of the organization, external contacts, customers and potential customers
Develop strong, sustainable working relationships with internal teams
Outstanding communication skills, both written and verbal
Strong time management, communications, decision-making, organization, human relations, presentation, negotiation, and mediation skills
Proven ability to perform gap analysis, draw conclusions and make recommendations to enhance business systems, processes and procedures
Strong process improvement approach
Strong financial and business acumen
Strong ability to form and foster business relationships. Demonstrate a partnership approach in working with internal and external customers
Must travel to customer sites, warehouse operations, office locations up to 50% of the time
Physical Requirements
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer
Our associates know the answer to the question What’s in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
About Us
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
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