We are a part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests.
General Responsibilities:
Work with company supply chains to make sure that inventory is on route, on shelves and well-stocked. Serve as record keeper for materials, report creators and supply trackers.
Clear communication with customer and technical support team
Ability solve problems independently with proper communication management
Able work well in a team environment
Functional activities the resource should be capable of
Complete requests within an established SLA per corporate standards as needed
Update/modify Asset ownership
Triage requests that require exception approvals
Technical Skills:
Previous experience with high ticket volume in a customer service environment
Ability to multitask and meet deadlines
Service Now experience is a plus
Intermediate understanding of PC and MAC hardware
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, competencies, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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