(Auraria) Customer Service Technician.

Department Information

Welcome to the Auraria Higher Education Center (AHEC) located in the Platte River Valley in downtown Denver. AHEC is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver. Learn more about us through this link: Auraria Higher Education Center

Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, discounted RTD Eco-Pass, BenefitHub (medical, dental, disability, life), and outstanding retirement plan. Learn more through this link: Non-Classified Benefits Package .

So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting.

Description Of Job

The Parking Customer Service Technician is responsible for the following duties:

Parking Citations And Payment Duties:

• Operates the computerized parking citation system by entering information about parking citations, permits, and payments.
• Verifies the information previously entered into the citation system for accuracy.
• Records payments collected on behalf of the department by State of Colorado Central Collections Services and at the request of management staff, researches requests from that office for additional information regarding accounts.
  
  

Customer Service:

• Provides first-line customer service to customers via electronic means (telephone and e-mail), traditional mail, and in person.
• Sells permits and passports and answers questions from customers regarding parking policies, fees, permits, citations and the citation appeal process, as well as general information about the Auraria Campus, and therefore remains current on these policies and procedures.
  
  

Administrative Duties:

• Daily data entry of vehicle registrations.
• Reconciliation of daily web payments and daily revenue receipts to bank deposits.
• Processing of third-party invoices for sales of general, special and handicapped permits, as well as special event tickets and miscellaneous events conducted by departments on campus.
• Daily Review and processing of Validations from department inbox.
• Preparation of parking purchase requisitions.
• Data Entry of EcoPass contracts into RTD System.
• Other data entry duties assigned from Front Counter Supervisor.
  
  

Occasional evenings and/or weekends may be required in the performance of job duties.

Minimum Qualifications:

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

• Two (2) years of general clerical, customer service or administrative service experience.
• Experience working with Microsoft Office (Excel and Outlook is required). This experience must be listed on the application.
  
  

Preferred Qualifications:

Must have excellent interpersonal skills, including customer service skills; ability to follow directions and make good decisions; Good problem solving skills.

• Strong customer service skills, interpersonal skills and the ability to effectively communicate in person and in writing.
• Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Concern for Others – Job requires being sensitive to others needs and feelings and being understanding and helpful on the job.
• Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control – Job requires maintaining composure, keeping emotions in check, controlling anger and avoiding aggressive behavior, even in difficult situations.
  
  

Supplemental Information

Colorado Partnership For Quality Jobs And Services Act Information:

After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/

E-mail Address:

Applicant Checklist & Minimum Qualifications:

All correspondence regarding your status in the selection/examination process will be conducted by email.

Applicant Checklist:

We request that you include the following in your application:

• Cover Letter detailing how your experience & education meet minimum and preferred qualifications
• Resume detailing a summary of work history
  
  

Only applications submitted by the closing date for this announcement will be given consideration.

Minimum Qualifications

Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn't detailed in your application.

*Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.) *

Commitment To Equity, Diversity And Inclusion:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez at [email protected]