FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About The Opportunity
In this role you will demonstrate leadership support for our Carlsbad Outlet location by maximizing store productivity and profitability. You’ll develop plans to achieve sales and productivity goals, and work closely with the store manager to evaluate market information and create strategies that can impact showroom results. You will lead by example, set the tone for the store, and provide feedback to the store manager that will result in a more efficient, productive, and profitable location that exceeds FASHIONPHILE customer service expectations. Responsibilities include:
Creating and upholding best in class luxury experience for procuring goods from clients and assisting them with purchasing items.
Achieving sales goals , conversion expectations, circularity, KPI’s and all service responsibilities.
Supporting the sales floor coverage and any other call to action customer service duties that may arise.
Coaching, training and upholding clienteling and outreach responsibilities including follow through on all assigned targeted outreach data list (BOPS, SF Scheduler, Online Geo targeted list). Build a personal repeat business of Fashionphile with client books, outreach and customer retention.
Attending HR training classes around employee conduct, harassment free workplace, attendance and timekeeping, giving/receiving feedback and corrective actions. Directly supporting managers with employee coaching, development and delivering 1:1 TB’s.
Recruiting, hiring and training new employees and delegate work in lieu of store manager.
What We’re Looking For
Minimum of 3 years in a leadership role, working in a fast paced retail or customer service environment
Excellent client service and communication skills
Comfortable with flexible work schedule to meet the needs of the business
Tech savvy with the ability to work with multiple tech devices, google drive and apple products.
Prior sales experience
Nice to Have: Knowledge of Salesforce
What We Offer
Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&D
Long Term Disability Insurance
Employee Discount
Compensation
Pay Rate: This position begins at $21.00/HR - $28.00/HR for all New Hires into FASHIONPHILE's Carlsbad Outlet, CA location uncapped commission.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at FASHIONPHILE by 2x