An exciting opportunity has arisen for a Band 2 Clinic Administrator to join the busy teams in Outpatients at Good Hope Hospital. This post is to cover reception, prepare notes and book appointments for appointments for clinics.
We are looking for a motivated, enthusiastic and experienced individual with excellent communication skills to provide an efficient and professional service.
This post is based at Good Hope Hospital, however the post holder may be required to work at Heartlands, Solihull or the Queen Elizabeth Hospital if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the role.
Please contact Leanne Millar, Reception Manager, if you require further information on 0121 424 7961.
Main Duties, Tasks & Skills Required
Working on busy reception desks on a rota basis, arriving patients for clinics, checking and updating demographics, preparation of clinic notes where needed, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g. filing etc
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job Description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems
Desirable
Experience of working in a busy environment
Experience of working in Healthcare
Additional Criteria
Essential
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisation skills and ability to multitask
Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
Ability to problem solve
Understand confidentiality and apply the principles in every day working practice
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Demonstrates care and compassion
Good inter-personal and communication skills.
Good organisational skills
Team Player
Conscientious
Demonstrates reliability, motivation and commitment
Ability to travel to multiple sites
Desirable
Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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