Technical Support Engineer | Business Consulting and Services | Remote | CTC- 15 LPA

We are looking for a Technical Support Engineer with a passion for resolving technical and non technical

questions and customer satisfaction to join business unit team.

Responsibilities

• Investigate complicated customer complaints up to root cause solutions.
• Escalate, investigate, and resolve Tier 1\2 level customer queries.
• Act as a consultant and offer solutions for customers' problems
• Track and manage your work record until resolution
• Work with all R&D groups, CSM and product management
• Build and maintain support tools and knowledge base
  
  

Qualifications

• At least 1 years of experience in customer echnical support in SaaS companies
• Experience working with product and R&D teams
• Experience working as part of a global team mostly remote
• Experience working with Customer supporting systems such as SalesForce, FreshDesk and JIRA
• Ability to prioritize tasks based on urgency and importance
• Ability to multitask, prioritize and manage time effectively
• Data analysis - good technical understanding and experience with Data analysis and
  
  

investigation tools, REST API, GraphQL, SQL, Postgres, Rockset and Mongo.

• Understanding/Experiences in scripting languages: Java, Python, JavaScript and TypeScript
• Critical thinker and problem-solving skills, motivation to learn new skills and technologies, good
  
  

time-management skills

• Fluent written and spoken English, additional languages an advantage
  
  

Skills: r&d,sql,product management,salesforce,jira,english,mongo,problem-solving,graphql,rockset,time-management,java,javascript,remote work,data analysis,rest api,freshdesk,scripting languages,python,typescript,saas,customer support,technical support,postgres