CRM Functional Consultant
CRM Functional Consultant
3Shape
Bogota, D.C., Capital District, Colombia
Descubre a quién ha contratado 3Shape para este puesto
General description of position/area of responsibility:
Your primary responsibility as a CRM specialist is to serve as a functional consultant for business operations (Academy, Support, Marketing, Operations and Sales) for 3Shape North America. A successful candidate demonstrates strong technical and analytical background, excellent problem-solving skills, experience with CRM configuration, and the ability to communicate effectively across various teams. Key to this role is to establish an effective collaboration with system owners and development teams in 3Shape Headquarters in Denmark, Poland and Ukraine.
Education (level, specialization):
Relevant bachelor’s degree in Information Technology, Engineering, business administration, marketing or similar.
Competences needed. (professional/personal)
Professional
About Us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000 employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday across the globe on LinkedIn.
Your primary responsibility as a CRM specialist is to serve as a functional consultant for business operations (Academy, Support, Marketing, Operations and Sales) for 3Shape North America. A successful candidate demonstrates strong technical and analytical background, excellent problem-solving skills, experience with CRM configuration, and the ability to communicate effectively across various teams. Key to this role is to establish an effective collaboration with system owners and development teams in 3Shape Headquarters in Denmark, Poland and Ukraine.
Education (level, specialization):
Relevant bachelor’s degree in Information Technology, Engineering, business administration, marketing or similar.
Competences needed. (professional/personal)
Professional
- Proven work experience as CRM Functional Consultant or similar roles for at least 2 years.
- 2 years of CRM Microsoft Dynamics 365 administration experience
- Proven ability to administer and configure CRM systems
- Familiarity with automating business processes, report and dashboard creation, and data analysis.
- Experience working directly with commercial, financial, operational and data teams.
- Strong understanding of CRM solutions and automation best practices and strategies.
- Strong analytical skills and experience with data analysis and reporting.
- Structured and proactive
- Self-motivated
- Curious/technical interest
- Strong communication skills
- Decision making y problem solving mindset.
- Advanced level of English (B2 /C1)
- Customer Centricity mindset.
- Analysis Capacity
- Improve the system adoption and utilization support across functions
- Create, Manage and Optimize CRM platform usage
- Improve and generate interdepartmental workflows
- Develop and maintain solid documentation
About Us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000 employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday across the globe on LinkedIn.
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Nivel de antigüedad
Intermedio -
Tipo de empleo
Jornada completa -
Función laboral
Consultoría, Tecnología de la información y Ventas -
Sectores
Servicios médicos
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