The IT Infrastructure Analyst will be responsible for managing and maintaining our organization's IT infrastructure. This position plays a crucial role in ensuring the smooth operation of our systems, servers, networks, and hardware.
Being a part of Kokku means being able to work with commitment to excellence. As a result, we put our talents and efforts into making games better. In addition, only at Kokku will you have the opportunity to work with great IPs and major studios like Activision, Guerrilla Games, Netflix, Warner Brothers, and Treyarch, to name a few.
At Kokku, we have a team of experts working on every stage of game production. We strongly believe in pushing boundaries and creating remarkable experiences.
As an IT Infrastructure Analyst you will
Register technical events and service requests
Provide clarification on technical, operational, or administrative inquiries
Identify and handle technical support demands for software and hardware
Coordinate installation, upgrade, movement, correction, and configuration of software and hardware
Monitor events to ensure adherence to service level agreements and resolution timelines
Escalate incidents and involve relevant stakeholders, including third-party providers, when SLAs are not met
Provide timely updates and estimates for user requests
Handle second-level access management requests
Maintain file folders on file servers
Create user accounts
Manage permissions in Windows, Linux, macOS, Active Directory, and Samba4 environments
Escalate unresolved issues to the appropriate level of support
Document solutions in the knowledge base for future reference
Requirements
Knowledge of infrastructure equipment (desktop, laptop, manageable switch,
structured cabling)
Proficiency in servers (Windows, Linux)
Experience with virtualization (VMWare, Hyper-V, Docker)
Understanding of File Server, AD, DNS, GPO, Samba4 services
Familiarity with Sonicwall, PFSense, and IpTables firewalls
Knowledge of backup routines
Proficiency in file versioning servers (Git, SVN, Perforce)
Monitoring networks using Zabbix
Analytical mindset to identify problems and find optimal solutions
Strong oral and written communication skills
Bachelor's degree in a related field (Computer Science, IT)
Native fluency in Portuguese (spoken and written)
Intermediate level of English proficiency
Minimum of 3 years of experience in IT support roles
Benefits
Competitive financial reward;
Health Insurance;
A transparent and inclusion-oriented culture;
Relocation bonus,
Meal ticket;
Transport benefits and more;
A chance to work in a booming industry, within an international team;
A lot of challenges and ambitious tasks;
An opportunity to grow in a stimulating industry
Nível de experiência
Pleno-sênior
Tipo de emprego
Tempo integral
Função
Tecnologia da informação
Setores
Educação infantil, ensino fundamental e ensino médio e Atividades de organizações sem fins lucrativos
As indicações dobram suas chances de conseguir uma entrevista na Kokku