Virtual Care Coordinator

We’re making great healthcare easy for all. Will you join us?

Delivering great healthcare begins with you. That’s because our Patient Care Coordinator is an integral part of the vybe urgent care team! The Patient Care Coordinator is responsible for patient registration/triage within the telemedicine department and patient support in the call center as well as our online patient communication platforms and email.

You will lead the patient through registration and triage where you will virtually assist the patient and determine their healthcare needs by coordinating care with a Telemedicine clinician. It is essential for this role to be capable of coordinating and communicating effectively and multi-tasking during increased volumes or with complex patients. This position is on-site in our Bala Cynwyd office.

Key Responsibilities – Your Typical Day

• Navigate in both athenaNet EMR and Doxy system to determine appropriate patient flow.
• Coordinate patient care through video call.
• Complete patient registration, insurance verification, and payment collection.
• Screen and triage patient to include but not limited to chief complaint and symptoms, review of medications, allergies, past medical history, history of present illnesses.
• Ensure thorough documentation of patient intake process.
• Route patient to vybe urgent care telemedicine clinician.
• Ongoing communication with clinicians to include notifying established contacts at vybe centers regarding patient transfer cases.
• Administrative duties as needed including bucket completion, send patient notes and letters, patient call backs.
• Assist other team members as needed.
  

Qualifications

• High school diploma is required.
• Experience on EMR, especially athenaNet is preferred
• One year experience working as a medical assistant preferred.
• Knowledge of telemedicine a plus. Must have intermediate skills in MS Word, MS Excel
• Excellent organizational and interpersonal communication skills and ability to build and maintain effective working relationships across various constituencies.
• Must convey a professional demeanor and be able to act calmly and effectively in a busy or stressful situation.
• Bring a genuine high energy level and project a healthful image.
• This position requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
  

Get to know vybe

We believe everyone deserves great care, delivered with warmth and kindness in a safe, clean setting. The work is sometimes challenging but our team also finds it incredibly rewarding. We learn from each other along the way, and this encourages your growth and success. We’ll show you every day we’re glad you’re part of our team. vybe offers a competitive salary and benefits package, plus extra perks that support you as you do the most meaningful work of your career.

Ready to make a difference? Good, we are too!

• Joining vybe, you’ll be at the forefront of creating a different kind of healthcare experience in your neighborhood!
• Everyone deserves great care, and you’ll help patients in a way that keeps them coming back to take better care of themselves.
  

Grow your career as part of a caring team!

• You’ll thrive in a high-energy environment that is also highly rewarding. The moment you join us, you will feel enthusiasm and support in every direction.
• We connect you to clinical education, leadership training, and ongoing mentorship so you always have the resources you need to succeed.  
• We believe in the work we do and in having fun while doing it!
  

We share your values!

• Open, transparent, and inspiring— we take the time to get to know each other and build positive relationships with our team members and our patients.
• We value and celebrate diversity and inclusion of all identities. We are pleased to promote ourselves on Google as an LGBTQ Safe Space, and all our centers are Trans-friendly.  
  

Ready to join our team?

Please fill out our initial  3-minute mobile-friendly application  so that we can review your information. We look forward to meeting you!

vybe urgent care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.