Vice President Experience Design- Small Business

JOB DESCRIPTION

JPMorgan Chase is committed to running a healthy and vibrant company, and advancing a more sustainable and inclusive economy that works for more people. Corporate Responsibility (CR) leverages the firm’s business, policy, and philanthropic expertise – as well as capital, data, and research – to help strengthen the global financial system, create economic opportunity that is equitable and accessible, and help break down barriers to drive inclusive growth. Please visit www.jpmorganchase.com/impact for more information.

Within CR, Global Philanthropy (GP) advances a more inclusive and equitable economy leveraging three primary tools: grantmaking, Impact Finance and Advisory, and Employee Engagement and Volunteerism. Reaching nearly 40 countries around the world, our philanthropic commitments focus on driving sustainable impact in three pillars of work outside of the U.S.: Careers & Skills, Business Growth & Entrepreneurship, and Financial Health.

As a Vice President in the International Philanthropy team, you will lead the market strategies across the Latin America region, including Brazil, Argentina, Chile, Colombia, Mexico, and Peru. This includes designing and executing philanthropic strategies aligned to the firm’s business objectives, developing and managing a grant portfolio, establishing external relationships to advance strategic priorities, and building internal allies within JPMorgan Chase to identify opportunities for firm-wide collaboration. The Vice President will report to the Head of International Philanthropy.

Job Responsibilities

Philanthropic Strategy:

• Collaborate with internal and external stakeholders to develop market strategies aligned to the firm’s business priorities and CR’s social impact agenda, with a focus on Careers & Skills, Business Growth & Entrepreneurship, and/or Financial Health
• Develop and maintain a productive network of professional relationships with key government, philanthropic, business, and non-profit leaders
• Monitor social, political and economic trends that may impact market strategies and/or philanthropic activities
  
  

Cross-Firm Integration:

• Think creatively about the firm’s assets and tools, identify opportunities for firmwide collaboration to drive impact
• Lead engagement with J.P. Morgan country management committees, cross-CR partners and other JPM functions (including HR, Communications) and Lines of Business, to build strong local oversight and business alignment, as well as specific plans to activate the grants portfolio amongst internal and external stakeholders to maximize awareness and visibility
• Communicate the firm’s approach to expanding economic opportunity and GP initiatives to multiple internal constituencies;
  
  

Grantmaking And Portfolio Management:

• Develop, manage and execute philanthropic programs end-to-end (from concept design and budgeting, approval process, execution to program closing), in collaboration with community partners, that advance the firm’s social impact objectives across six countries in Latin America
• Provide robust budget management to maximize value of philanthropic activities
• Understand the risk profile of the grant portfolio and propose the right level of mitigation; escalate controls issues with partners appropriately
• Provide regular governance reporting on impact progress (both financial and non-financial contributions), produce management decks and briefings
• Monitor grant progress and use insights from performance to shape future direct strategy; plan convening, evaluation and communications activities to amplify impact
  
  

Required Qualifications, Capabilities, And Skills

• Deep knowledge of and experience in economic inclusion, with a focus on issues related to social mobility, employment and labor markets, small business and entrepreneurship
• 10 years of relevant work experience in program development, implementation and/or policy in non-profit, corporate, and/or government environment
• Demonstrated ability to think strategically about solving structural issues, as well as program design and implementation
• Understanding of grant making and the non-profit sector; ability to assess track record and capacity of non-profit organizations
• Excellent relationship management and people skills; ability to communicate (verbal and written) complex ideas and professional perspective to diverse audiences
• Creative, flexible, and collaborative with an ability to work in a team-oriented environment
• Demonstrate a high-degree of initiative; results-oriented
• English, Spanish, and Portuguese language proficiency
  
  

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Corporate Responsibility (CR) department mission is to advance a stronger, more durable and safe financial system and an inclusive economy and society for clients, customers and communities around the world. The department includes sub-departments focused on policy advocacy and lobbying, philanthropy, sustainability, impact finance, community engagement and data analysis and research.

JOB DESCRIPTION

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in the Small Business division, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
  
  

Required Qualifications, Capabilities, And Skills

• 5 years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
  
  

Preferred Qualifications, Capabilities, And Skills

• Design leadership or managerial experience
  
  

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.