Technical Support Technician NOC 1

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

This individual should enjoy working with customers in a fast paced, team centric environment. The Technical Support Representative is responsible for handling trouble ticket escalations.

Troubleshoot with customers and customer home networks

Troubleshoot WIFI related problems

Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.

Ability to solve order issues and handle escalations

Able to work a rotating schedule

Required Skills

Post-secondary education in a related field or equivalent work experience preferred

Proficiency in the use of Microsoft Office applications

Strong Project Management And Organizational Skills Are Essential

Excellent interpersonal, relationship, and communication skills (written and oral)

Understanding of network technology industry, technology and terminology

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance