Experience with iPhones, Android – troubleshooting, etc.?
Experience with OneDrive, synch with Desktop?
Summary
Seeking a highly skilled and proactive Executive Technology Support Specialist to provide dedicated technical support to our NYC executives and senior leadership team. The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and the ability to communicate effectively with senior management. This role requires a proactive approach to identifying and resolving technical issues, as well as the ability to prioritize tasks in a fast-paced environment.
Major Responsibilities Include But Are Not Limited To
Provide white-glove technical support to executives and senior leadership team members, both remotely and on an as-needed / on[1]call basis.
Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and other technology peripherals.
Proactively identify opportunities to enhance the efficiency and effectiveness of executive technology solutions.
Providing leadership team with hands-on training and support in all deployed Desktop Operating System, Desktop Microsoft Applications, Multi-Factor Authentication, Audio/Video Conferencing, LAN/Wireless Connection and Mobile Technology.
Assist with visually compelling PowerPoint presentations, advanced Excel functionality and End-User collaboration tools across both business and project management initiatives.
Support all Cybersecurity Policies/Procedures and assistance to the leadership team ensuring compliance and support – including Cyber Testing, Phishing Questions/Concerns.
Work closely with the IT Support Team(s) to coordinate:
Set up and configuration of new devices for executives, ensuring seamless integration with existing systems and applications.
Installation, updates, and maintenance of software applications and operating systems on executive devices.
Monitoring and maintenance of the security of executive devices, including antivirus software, firewalls, and encryption protocols.
Escalation and resolution of complex technical issues impacting executives.
Stay abreast of the evolving technology landscape to proactively identify innovative opportunities to enhance the efficiency and effectiveness of executive technology solutions.
At times lead the assessment, recommendation and implementation of emerging technologies to facilitate development opportunities across Artificial Intelligence, Microsoft User Tools (OneDrive, Azure, O365, TEAMs, etc.), and other cloud platforms. o Collaborate with leadership team members to enhance project management, facilitate more efficient collaboration, and enable automation of administrative tasks.
Job Requirements
Ability to work in a fast-paced environment
Prior support experience with ‘C’ Suite leadership team
Expert technology knowledge of Microsoft Operating Systems, Mac OS Operating Systems, Microsoft Office Suite, Networking (LAN, WAN, Wireless), Mobile technology (iOS, Android) o Network certification is a plus (Cisco) o Microsoft Certified Professional (MCP) is a plus o Apple Certified Professional (ACSP) is a plus
5 years’ experience in a technical support position
Excellent Customer Service and problem solving skills are required
This individual must be able to work in a team environment and make positive contributions to the organization
Flexibility to work outside standard business hours (on-call) to assist executive team with any/all tech needs
Other Skills And Abilities
Strong analytical, interpersonal and communication skills to deal with Executives
Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
Full-time in office work environment
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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