Application Support Analyst

Application Support Analyst (Hybrid)

We have an immediate need for an Application Support Analyst to join a national retailer for a 6-month contract that can be extended or converted. The Application Support Analyst analyzes escalated issues, questions, including, but not limited to, Point of Sale application, SAP and payment applications. Additionally, this position is responsible for documenting customer feedback on applications and providing recommendations to improve applications.

Location: Scottsdale, AZ (Hybrid, 3 days per week)

This job expects to pay about $23 - 27 per hour plus benefits.

What You Will Do:

• Research escalated inquiries/issues by using critical thinking, initiative, and collaboration in combination with established processes and procedures
• Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications
• Identify, recommend and document modifications or improvements for critical business applications
• Serve as the technical liaison between the development and user communities
• Review and analyze customer feedback on critical business applications
• Conduct training for Service Desk and other support teams on new products or services being rolled out to the enterprise
• Complete Payment Card Industry (PCI) compliance processes
• Create and review instructional documents and knowledge articles for business applications and processes
• Perform Quality Assurance validation on business applications software releases and fixes
• Provide on-call support for escalated production issues on a rotating schedule
• Complete work in a timely and accurate manner while providing exceptional customer service

What Gets You The Job:

• Associate degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience.
• Minimum of one year IT support experience or eighteen months working with business applications hardware experience.
• Knowledge of POS systems, SAP, invoice applications systems and payment application systems is necessary.
• Excellent written and verbal communication along with strong interpersonal and customer service skills.
• Ability to prepare and/or execute test plans, test scripts and test cases is necessary.
• Intermediate level computer experience, including Microsoft Word, Excel, PowerPoint and Visio is necessary.
• Technical, analytical and critical thinking skills, including, but not limited to, attention to detail, analytical, troubleshooting and problem solving.

Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities