Retail Associate

Who We Are

NEON, formerly Cityneon, is a global leader in creating and producing immersive experiences. NEON enjoys worldwide partnerships with The Walt Disney Company and Marvel Entertainment for Marvel Avengers S.T.A.T.I.O.N. and Marvel Avengers Station: Evolution, 20th Century Studios for AVATAR: The Exhibition, Hasbro for Transformers: The Experience, NBCUniversal for Jurassic World: The Exhibition, and Lionsgate for The Hunger Games: The Exhibition. It also has a partnership with Warner Bros. Themed Entertainment to produce two brand-new, unique global touring-themed art experiences inspired by DC and the Wizarding World, launched in 2023. Via its World Heritage Exhibitions (WHE) division, the Company also partners with the governments of Peru and Egypt for their original artifact IP experiences, Machu Picchu and the Golden Empires of Peru and Ramses the Great and the Gold of the Pharaohs, respectively, plus authentic artifact tours Pompeii: The Exhibition, Mummies of the World: The Exhibition, Victoria the T. Rex and Auschwitz. Not long ago. Not far away. These partnerships have enabled the Group to bring compelling experiences that leave lasting memories to millions of visitors in more than 60 cities to date globally. For more information, please visit www.neonglobal.com.

Role Description

We are currently seeking a motivated and customer-oriented individual to join our team as a Retail Associate. Reporting to the Retail Manager or shift supervisor, you will play a vital role in delivering excellent customer service, maintaining the appearance of the store, and supporting back-of-house operations. The ideal candidate will have a passion for sales, strong communication skills, and a willingness to contribute to the overall success of the team.

Role Responsibilities

Sales & Service, Floor Presence & Maintenance, Back of House Support

• Embrace the experience and follow training guidelines and standards to reflect brand standards and image.
• Provide excellent customer service skills, great selling skills and show motivation to succeed.
• Perform cashier duties – handling cashless transactions - at a fast pace while maintaining accuracy.
• Follow company guidelines to maintain appearance of the selling floor –
• Placing and/or hanging back items as you work
• Replenishing merchandise after selling.
• Support opening and closing store activities, for example re-stocking.
• Assist in the inventory process – receiving and handling stock, pricing and tagging and stock-take.
• Assist in stock room maintenance and keep it organized.

Required Education and Experience:

• Must be able to work a flexible schedule, weekends and evenings.
• Previous experience working with POS systems preferred.
• Must be able to perform all retail floor functions including standing for extended periods, stock/retrieve merchandise, lift/push/pull 20-25lbs and unload shipments.
• A minimum of 1 year’s related experience in retail
• Excellent verbal and written communication skills
• Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own actions
• Excellent interpersonal skills required to ensure clear, effective communication with customers, management and staff.
• Must be results driven and flexible to change