Technical Account Manager-Food Sciences

About Xenon Arc

At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.

Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.

Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.

Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.

We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.

The Technical Account Manager will have a strong science background, a creative approach to business development, and the ability to work closely with customers and sales teams. The Technical Account Manager will play a key role in developing new business pipelines while providing technical support to the business and generating growth.

FLSA Classification

Exempt

Reports to

Business Director

Essential Job Duties

• Conduct research and stay abreast of industry trends to ensure innovation and uniqueness in product offerings
• Work with quality assurance teams to establish and maintain product quality standards
• Provide technical expertise and support to the sales team during customer interactions
• Assist in requesting technical documentation, presentations, and product specifications for sales purposes
• Engage with customers to understand their specific needs and challenges
• Tailor technical information to address customer inquiries and demonstrate the value of new food products
• Conduct market research to identify gaps in the market and opportunities for new food ingredient products
• Continually and pro-actively partner with sales teams and customers to drive sales of client collection items
• Collaborate with client marketing teams to align product offerings with market demands
• Develop marketing collateral and technical documentation for product communication
• Assist in the planning and execution of product launches, including providing training to sales teams, and customer-facing staff
• Build an awareness of client’s presence in the science-backed, branded ingredients category by:

Being a strong ambassador & educator internally within the organization.

Develop strong relationships in all functions with the client and customer to execute projects.

Build awareness of new opportunities through internal networks.

Basic Qualifications

• Bachelor's degree in food technology, food science, or food related discipline
• Knowledge of current food legislation and industry standards, required
• 2 years of proven experience in a Technical Account Manager role, or similar. Previous experience in a B2B environment, a plus!
• Intermediate proficiency using Microsoft Office Suite, required
• Commercially driven with an aptitude and track record delivering business growth.
• Entrepreneurial spirit and curious mindset to solve problems.
• Strong execution skills yet displaying the ability to adopt a strategic approach.
• Experience converting complex technical projects winning with key CPG & emerging accounts.
• Adept at managing multiple projects simultaneously, setting priorities, and meeting deadlines
• Effective communication skills required. Must have the capability to translate technical jargon into clear and understandable language for non-technical stakeholders and team members
• Entrepreneurial spirit with strong adaptability, creativity, and drive to succeed
• Strong team player; motivated and extremely customer centric

Benefits:

• We offer competitive benefits: 100% paid medical, dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time!

Location & Commitments

• Employment Type- Full-time, permanent
• Location- Candidates must reside in one of the following locations:

Near Beloit, Wisconsin

Chicagoland area of Illinois

Bellevue/Greater Seattle Area in Washington

• Work Schedule- Dependent on candidate’s physical location:

Near Beloit, Wisconsin: Remote/Hybrid

Chicagoland area of Illinois: Remote/Hybrid (office in Bensenville, IL)

Bellevue/Greater Seattle Area in Washington: 4 days in office, 1 day remote

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

• Up to 30%

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.