Director, Program Management

Kolter Solutions is seeking a Director, Program Management

Location: Remote

Job Description:

The Senior Programmatic Lead for the implementation of a new CCWIS Modernization project is a highly strategic and pivotal role, demanding an exceptional caliber of professional expertise. This role is instrumental in steering the implementation of an innovative Child Welfare Modernization System, requiring a blend of leadership, vision, and technical acumen.

Minimum Qualifications:

Overall Responsibilities: Directs, manages, plans, and leads a team of programmatic staff responsible for executing vision, system requirements, change management, training of field staff, and successful implementation of a new CCWIS system.

• Requirements Management: Development, refinement, and finalization of system requirements. This includes crafting a visionary blueprint that balances innovative solutions with adherence to federal and statutory mandates. Leads team to collect detailed functional and non-functional requirements from various stakeholders. Analyze these requirements to understand their impact on business processes and system design.

• Leadership and Team Management: Provide exemplary leadership to a team comprising specialized leads in Programmatic, Change Management, and Training domains. Foster a culture of excellence and collaboration, guiding the team towards achieving strategic objectives.

• Stakeholder Engagement: Strategically engage with partners and external stakeholders, ensuring their meaningful involvement in the system's evolution. Spearhead initiatives to gather and integrate their insights, thereby enriching the system's design and functionality. Provide consistent updates to community stakeholders in a variety of mediums.

• Advocacy and Representation: Champion the representation of Child Welfare programmatic and practice perspectives within the project framework. Advocate for these perspectives, ensuring they are integral to the project's vision and execution.

Communication and Liaison: Act as the principal liaison and communication conduit between the Assistant Secretary of Child Welfare, the IT department, PMO, and the System Integrator Vendor. Ensuring a seamless flow of information and alignment of strategic intentions across all entities and advocacy and execution for programmatic goals.

• Training and Development Develop a comprehensive training strategy that addresses the needs of different user groups within the organization. Design and develop training materials, including manuals, online courses, and workshops. Conduct training sessions and evaluate their effectiveness to ensure users are competent in using the new system.

Additional Duties:

• Address challenges with creative problem-solving while maintaining strict adherence to timelines, budgetary constraints, and quality standards.

• Form a strong relationship with the business stakeholders and IT, partnering to resolve project related issues, provides project status updates and escalates issues and concerns appropriately.

• Ability to work with the Office of Child and Family Well-Being stakeholders and articulate the "ToBe” of the future CCWIS system. • Evaluate current process and work within the team to create innovative approaches with IT, PMO and SI vendor to solve complex needs and problems.

• Drive team execution and communications with management and stakeholders

• Manage project issues and risks and escalate as necessary

• Manage project conflicts, challenges, and dynamic business requirements to keep the project running efficiently

• Work with the team leads to resolve people problems and project roadblocks

• Able to do postmortem and root cause analysis to help teams continuously improve their practices to ensure maximum productivity

• Implement and support programmatic principles, rules, and processes • Proactively identify and eliminate impediments and facilitate flow of project work


Preferred Skills and Certifications:

Bachelor's or Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)

• 5 years of Experience in managing large projects

• Experience in Child Welfare or related Health and Human Services

• Experience in developing and executing complex project plans encompassing OCM, training, requirements gathering, and representing program office needs and objectives in IT projects.

• Experience in leading large multifaceted teams to execute and lead successful project implementations

• Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.
• Ability to drive effective meetings: workshops, design, and problem-solving sessions.

• Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting and communicating with users and customers. Child Welfare or CCWIS experience (Preferred)

Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
Kolter Solutions has proudly been recognized as the "2023 Best Places to Work ” by the Orlando Business Journal and "2022 Best Staffing Companies to Work for " by Staffing Industry Analysts (SIA). We are also in the Fast 50 – 2022 Fastest growing companies in Central Florida !

We offer:

• Full Health Benefits
• Vision
• Dental
• 401 (k)
• Pet Insurance
• Life Insurance
• Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
• Employee Discounts
• Referral Program

Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.