Operations Assistant

***Please only apply if you have the right to work in the UK.***

Company Description

ITTS: International Testing & Training Services is a global provider of premier test delivery facilities. We offer customised services to Test Providers, Awarding Bodies, Professional Associations, and Academic Institutions to meet their testing requirements. With a strong global presence in over 80 countries and 200 centres worldwide, we are continuously expanding to meet the growing demand for new centres. Our selection process ensures security, integrity, and reliability for high-stakes exams, making us the preferred choice for testing solutions.

Role Description

This is a full-time Operations Assistant role at ITTS, located in the Manchester Area, United Kingdom. The role primarily involves supporting day-to-day operations, utilising analytical skills to gather and analyse data, handling operations management tasks, providing excellent customer service, and maintaining effective communication within the team.

Role Responsibilities:

• Source new test centres and complete their onboarding
• Ensure all necessary legal documentation and regulatory compliance forms are completed by the test centres
• Finalise the agreements for the new Centres
• Coordinate with the Support Team to address any technical issues and ensure a smooth operational setup
• Engage in negotiations with the Test Centres and Clients to address any concerns or adjustments requested by either party.
• Maintain consistent communication with the Clients through meetings, phone calls, and emails to ensure ongoing satisfaction and address any concerns promptly.
• Conduct detailed analyses of client needs and pain points to offer tailored solutions that meet their specific requirements.
• Monitor weekly activities, data, and creating status reports to track processes
• Identify opportunities to introduce new products or services to existing clients, aiming to increase revenue and deepen the business relationship.
• Manage exam operations onsite in the Manchester Test Centre

Qualifications

• Based in Manchester (The office is located at M12 6JH)
• Fluent in English, additional languages welcome
• Excellent verbal and written communication skills
• Proficiency in MS Office Suite
• Excellent time management skills and the ability to prioritise work
• Problem-solving skills
• Work independently and ability to organise your own tasks
• Strong project management skills
• Strong organisational skills with the ability to multi-task
• Detail oriented
• Team player
• Prior experience in the testing and assessment industry is a plus

*Please send your CVs in English.

**This is not a remote position and you will be required to work from the office to perform exam delivery tasks. Office days will be communicated based on the schedule.