NOC Technical Support - Network & Security

Job Description Position IDC NOC Technical Support - Network & Security Work Location Reliance Corporate Park - Navi Mumbai, Scope To provide L2 & L3 level 24x7 operation support for network component (Routers, Switches, Firewalls, Load Balancers, etc.) installation, management, configuration and troubleshooting expertise inclusive of passive components. To provide expertise for configuration, management and troubleshooting Security Infrastructure components like Cisco Firewalls/FTD/FMC/Citrix and F5 LB. Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed. Technical Skills Hands-on Experience in configuring & troubleshooting of Network devices (Firewall and Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. Knowledge of Network Security with respect to Internet and Intranet scenarios is essential. Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. Knowledge of IP addressing schemes (IPv4 & IPv6) Should have worked in Remote Management environment using tools. Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Responsibilities The key responsibilities are highlighted below. The candidate is Expected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out. Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. in conjunction with respective teams. Additionally is required to participate in Disaster Recovery Exercises. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. Expected to prepare RCA reports and suggest mitigation strategies. Expected to operate independently in 24x7 environments. Should also operate as part of a larger team that may consist of collaborators from different disciplines and units as well as other Data center Team members. Requirements Hands on experience of cisco ASA/FMC/FTD/FXOS Standard configuration (NTP, DNS, TACACS, SNMP, SYSLOG) of cisco ASA/ FMC/ FTD/ FXOS IOS upgradation ASA/ FMC/ FTD/ FXOS Experience of planning, Build, firewall migration of ASA/ FMC/ FTD/ FXOS Experience of preparing network diagrams, design & cabling Soft skills

Interpersonal relationship management, Time Management, etc. Who Can apply? Graduate / Post Graduate Degree in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 8 to 12 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc. Reliance Jio Infocomm Limited Page 1