Learning Experience Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We are seeking a highly skilled and experienced Learning Experience Manager with expertise in AML (Anti-Money Laundering) and KYC (Know Your Customer) to join our team. The successful candidate will be responsible for designing, implementing, and managing learning programs that enhance the knowledge and skills of employees in AML and KYC practices within an international BPO environment.

Key Responsibilities:

• Learning Program Development:
• Design and develop comprehensive learning programs focused on AML and KYC compliance.
• Create engaging and interactive training materials, including e-learning modules, workshops, and job aids.
• Ensure all training content is up-to-date with current AML and KYC regulations and industry best practices.
• Training Delivery:
• Facilitate training sessions and workshops for employees at various levels, from new hires to experienced staff.
• Utilize a variety of training methods to accommodate different learning styles and preferences.
• Provide one-on-one coaching and support to employees as needed.
• Assessment and Evaluation:
• Develop assessment tools to measure the effectiveness of training programs.
• Conduct regular evaluations and analyze feedback to continuously improve training content and delivery.
• Track and report on training outcomes, including knowledge retention and application of skills.
• Collaboration and Stakeholder Management:
• Work closely with subject matter experts (SMEs), compliance officers, and other stakeholders to ensure training content is accurate and relevant.
• Collaborate with department heads to identify training needs and align learning programs with organizational goals.
• Maintain strong relationships with external training vendors and consultants as needed.
• Continuous Improvement:
• Stay current with industry trends, regulatory changes, and advancements in learning technologies.
• Implement innovative training solutions and methodologies to enhance the learning experience.
• Promote a culture of continuous learning and professional development within the organization.
  
  
  
  

• Experience:
• Minimum of 5 years of experience in a learning and development role, with a focus on AML and KYC training.
• Proven experience in designing and delivering training programs in an international BPO or similar environment.
• Experience with e-learning platforms and Learning Management Systems (LMS).
• Skills:
• Strong knowledge of AML and KYC regulations and best practices.
• Excellent instructional design and content development skills.
• Exceptional facilitation and presentation skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proficiency in using training software and tools.
  
  
  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .