Sr. Client Services Billing Supervisor

*** Posted on 6/20/24 ***

Overview of the Sr. Client Services Billing Supervisor

The Sr. Client Services Billing Supervisor will manage a dual role of training & leading a team of representatives. Will ensure SLAs are met for inquiries on billing & coverage of commercial auto & property policies, and client' issues are resolved. Will be on the phones a portion of the day and be a backup for escalated calls.

Duties of the Sr. Client Services Billing Supervisor

• Maintain an understanding and application of billing processes
• Answer questions and train staff on billing, basic usage of retail software products, and other customer service processes
• Assist with the hiring process, training, performance review, promotions, improvement plans and terminations
• Work with management to develop department processes and procedures
• Actively respond to team questions and concerns
• Handle escalated calls/situations
• Review all communication between customer service personnel and customers to ensure compliance and quality assurance standards are met
• Evaluate call volume to determine patterns and forecast staffing needs
• Make decisions as needed on customer service processes and on individual customers’ accounts
• Answers questions and train staff in handling Tier I technical issues related to direct bill, binding, and basic usage of policy servicing products for insurance agents
  
  

Schedule of the Sr. Client Services Billing Supervisor

• Must be available to work an 8-hour shift from 7:00 AM to 8:00 PM. Schedule can rotate biweekly for shared responsibility working a closing shift.
• 12-weelks of onsite training. Hybrid schedule after training
  
  

Compensation and Benefits of the Sr. Client Services Billing Supervisor

• $65-$75K, DOE
• Full benefits
• Wellness Program
• Onsite, State of Art Gym
• 401(k)
• Holiday Pay & Generous PTO Plan
• Tuition Reimbursement
• Advancement Opportunities
  
  

Requirements of the Sr. Client Services Billing Supervisor

• Minimum of 3-5 years of related experience
• Must have experience managing 5-10 employees
• Bachelor's in Business or related field is required
• Excellent communication and interpersonal skills
• Ability to think critically and to find alternate solutions to various problems
• Attention to Detail
• Multitasking Skills
• Proficiency in MS Office
• Math Proficiency
  
  

Preferred experience for the Sr. Client Services Billing Supervisor

• Commercial auto & property insurance experience would be a plus
• Experience managing a team of helpdesk representatives is a plus
  
  

Don't miss the opportunity to join a growing insurance company, who has achieved the highest rating of industry success available.

If you meet the criteria and are interested in learning more about the Sr. Client Services Billing Supervisor, please send your resume to [email protected]