YMCA International Services is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. As a Preferred Communities (PC) Clerk on our team, you will play a prominent role in safeguarding client information in physical files and following the internal SOP to review the quality of file contents and fidelity to funder standards and expectations.
Duties/Responsibilities
The Office Clerk for Preferred Communities will primarily assist the Quality Assurance Auditor in ensuring that records comply with funder requirements and that all documentation is accurate and recorded on time.
Be familiar with Preferred Communities compliance guidelines and file organization.
Update the Master Client Info Sheet with enrollment data
Monitor accuracy of data entry and documentation for file maintenance
Compare the funder’s standard of documentation against files to ensure compliance
Update the calendar with new appointments, notices, deadlines, etc.
Communicate clearly and effectively with team members about deadlines, corrections, and updates
Check and distribute mail that pertains to PC clients
Update case notes when files are periodically reviewed.
Report suspicious and inappropriate behaviors and policy violations
Follow mandated abuse and incident reporting requirements
Meet timelines and deadlines related to supporting systems and employee compliance. Examples include but are not limited to Kronos Workforce Ready for review and approval of timesheets
Other duties as assigned including occasional food pantry rotation.
Requirements
Excellent written and verbal English communication skills
Detail-oriented
Wide breadth of knowledge in Microsoft applications, including Excel, Outlook, and data entry
Team player, adapted to a fast-paced environment, self-starter, skilled listener
High School Diploma, some college, and relevant professional experience
Outcomes
100% file adherence to funder standards
20% improvement in minimum monthly case notes from the current rate
75% improvement in timely case closures
How to Apply: All applicants must apply online at https://www.ymcahouston.org/job-opportunities/. The position will be open until filled. No phone calls, please.
Note: All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing.
The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Non-profit Organizations
Referrals increase your chances of interviewing at YMCA of Greater Houston by 2x