Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
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Develop and implement customer service policies and procedures that align with the Evonik Health Care's goals and values
Lead weekly S&OP meetings and prepare month end reports.
Serve as an intermediary and work closely with Global Sales Support (GSS) organization to ensure timely delivery of orders.
Monitor and evaluate customer service performance metrics to ensure high-quality service delivery
Develop training programs and provide coaching to customer service representatives to enhance their skills and knowledge
-Build strong relationships with customers and stakeholders to identify opportunities for improving customer experience and satisfaction
Collaborate with other departments to address customer concerns and ensure timely resolution of customer issues
Develop and manage budgets for customer service operations
Support implementation customer service levels in customer segmentation process.
Review orders to ensure compliance of business rules and review exceptions as required.
Manage A/R process
Digitalization & Process Improvements
Lead and support implementation of digitalization improvements in customer service organization.
Stay up-to-date with industry trends and best practices in customer service and implement changes as needed
Support improvement of Order to cash process, including order management, credit management, inventory management, order fulfillment, invoicing, payment and cash application.
Ensure that customer feedback is captured, analyzed, and acted upon to continuously improve the quality of service
Team Management & Reporting
Promote career development and employee retention programs as needed.
Preparing Monthly Reports for the Health Care organization
Participation in project teams as needed.
Requirements
Bachelors degree in either a technical field or Bachelors degree in business, logistics / supply chain, economics and experience
Minimum 3 years experience in the life sciences industry, working in supply chain and warehouse management, solid knowledge of CRM, SAP and logistic processes
Ability to self-motivate, maintain high level of organization, and coordinate many projects simultaneously;
Experience with and ability to work successfully in an international matrix organization
Experience in handling GMP products & material preferred
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:
Michelle Rush [C]
Company is
Evonik Corporation
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Chemical Manufacturing
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