Forensic Video Review Analyst 1

The Forensic Review Analyst 1(FRA-1) is a Tier 1 position in the Forensic Review Department. FRA-1s are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical/situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRA-1s may be required to complete more complex, time-sensitive, and/or non-violent priority requests if the team or department needs a call, or if opportunities arise to gain/showcase additional skillsets.

Essential Job Functions:

• Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets. ** Example requests include improper dumping, gate hits, pet messes, vehicle damage/vandalism, unit burglary, vehicle tracking, missing packages, etc.
• Keep detailed, professional notes of observations, processes, and communication within requests and time record entries.
• Write a concise, detailed summary of reported incidents- may include car details, description of individuals, or time of activity.
• Compile video footage and/or still images into a completed product for clients and law enforcement.
• Regularly communicate with clients and law enforcement, written and verbal
• Interdepartmental collaboration and problem solving
• Participate in regular 1:1 meetings with the team supervisor.
• Submit camera image quality concerns through the provided platforms.
• Maintain a weekly time record through the company-provided platform.
• Regularly monitor personal work email and chats for company correspondence
• Answer incoming calls.
• Maintain performance metrics consistent with averages for like positions.

Job Skills and Requirements:

• Bachelor’s degree preferred.
• Must have exceptional written and verbal communication skills.
• Analytical/critical thinking skills
• Basic knowledge of video and photo editing software preferred.
• Experience with Microsoft Office preferred.
• Proven work history that indicates an ability to work well with others and alone.
• Customer service experience.