Desktop Support Engineer

Desktop Support Engineer (On-Site)

*This is an on-site position in Princeton, New Jersey*

Optomi, in partnership with one of our premier clients, is seeking a Desktop Support Engineer to join their team! This candidate will be responsible for responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.

What the Right Candidate will Enjoy:

• The opportunity to work with a rapidly growing company, with ample opportunities for growth!
• The chance to work in environment focused on developing talent, collaboration, and diversity!
• The ability to work autonomously and expand your skillset in an environment that enables professional development!

Experience of the Right Candidate:

• Microsoft Windows Operating Systems including M365 Support
• Strong Customer Service techniques in an IT environment
• ITIL framework
• IT Service Management Software (i.e., ServiceNow)
• Proficient in IT procurement processes and procedures
• Strong Incident skills and troubleshooting techniques
• Ability to work well independently and/or as part of a team

Responsibilities of the Right Candidate:

• Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems.
• Responsible for executive level desktop support, requiring a higher level of service.
• Utilizing Active Directory for user management and assigning users to Group Policy Objects.
• Responding to and supporting the resolution of server and network issues with Tier 3 support.
• Provide 1st level client support through our help desk ticketing system.
• Recognizing and escalating more difficult problems to Tier 3 support.
• Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365.
• Use Remote Monitoring tools and call tracking to log and route tickets.
• Imaging and Deploying Desktops and Laptops for end users.
• Participate in the maintenance, updates, planning and installation of client computers and application software.
• Facilitate the deployment of new client computer systems and application integration to support business needs.
• Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible.
• Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements.