Traffic Tech

Customer Service Representative - Drayage

Traffic Tech Chicago, IL
No longer accepting applications

Description

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

Our platform, corporate culture and “hardest working Team in transport” has made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient and cost-effective solution available.

DRAYAGE REPRESENTATIVE

As a Drayage Representative, you will be responsible for growing and maintaining carrier relationships, coordinating shipments, negotiating freight rates with sales reps/clients, and providing excellent customer service in Drayage / Ocean Container freight.

What the Job Entails:

  • Build, manage and maintain relationships with assigned carriers to ensure daily execution of tendered freight.
  • Perform load planning activities and coordinate load assignments.
  • Communicate the Company's goals and initiatives with assigned carrier base to ensure alignment of service and communication requirements.
  • Understand customer and facility needs so that the Company adheres to a high standard of on-time drayage performance.
  • Dispatch freight and trace pickups / deliveries and ensure proactive communication of any transit delays.
  • Manage carrier performance to drive improvements in areas such as on-time performance, communication, event timeliness, and tender acceptance.
  • Initiate and manage carrier corrective action plans to address consistent carrier shortfalls.
  • Manage daily and weekly carrier capacity commitments and communicate available capacity for load recoveries and market opportunities for growth.
  • Various other special projects and responsibilities as assigned.

What We Are Looking For:

  • 2 years of Logistics/ Drayage experience in preferred
  • Strong operational knowledge and analytical skills in the Drayage and transportation field is considered an asset.
  • Solid understanding of Microsoft Office and applications (or other applications)
  • Excellent verbal and written communication skills. (extra skills)
  • Written and verbal fluency in English
  • Outgoing personality; high energy; flexible
  • Great attitude and desire to work hard while having fun!

What We Offer:

  • Robust industry with training and mentorship
  • Full Benefit options, including Medical (Dental & Vision)
  • Life/AD&D Insurance, Long-term Disability
  • 401(k) matching
  • Dynamic environment and ‘can-do’ culture.

This is a full-time permanent position from Monday to Friday.

Traffic Tech remains compliant with all federal and provincial COVID guidelines.
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Other
  • Industries

    Transportation, Logistics, Supply Chain and Storage

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