Senior Analyst - Process & Biz Ops @ PeopleLogic | Business Process Mapping | Process Empowerment
About the Customer
Company is India's leading B2B marketplace and New Retail platform, serving over 250000 mom & pop stores (“Kiranas”) across 50 cities in India.
About the Role
Designation : Associate Program Manager- Supply Chain
Work Location: Bangalore
Work Experience: 2-4 Years of experience
- Be responsible for empowering Supply Chain Last Mile Operations with process innovation, data, insights, and help in expansion.
- Build scalable processes, leverage technology to increase efficiencies, reduce losses and give a great customer experience.
- Develop, measure, monitor and report process KPIs and parameters across the Last Mile operations
- Represent the planning team & co-ordinate with different business verticals to predict capacity at monthly, quarterly and yearly level.
- Also work closely with operations team to ensure desired capacity is in place
- Improve efficiency, utilization and productivity across Last Mile operations (e.g. increasing vehicle utilization, Out-for-Delivery compliance, decreasing customer door-step Time, etc)
- Be responsible for increase in Fill Rate of Customers - Reduction of errors, missing and damages in Last Mile Operations
- Be responsible for setting up ground-staff incentive structure and improve employee engagement
- Represent Planning in setting up the new Last Mile centers across geographies
Background and Requirements
Job Requirements
REQUIREMENTS :
-We are looking for leaders at all levels who have the hunger to work with some of the smartest people, who are driven by a sense of purpose, and who wish to leave a legacy in their respective domains and among their professional fraternity.
We are not just building apps or tech platforms, but rather building distributed ecosystems connected through intelligent technology that can change the face of the food and grocery consumption pipelines in India, forever, for the better.
An ideal candidate for this role is someone who has :
- Knowledge of regional languages as most of our customers communicate in their regional languages. (Kannada Preferable )
- Willingness to work on field and get hands dirty
- Passion to work with startups, especially food and grocery industry
- Willingness to go above and beyond for customers with high bias for action
- Graduation/Masters from premier institutes
- 2-4 years of work experience in customer facing (F2F) role
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology and Project Management
Industries
Transportation, Logistics, Supply Chain and Storage and Retail
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