Vice President Mortgage Operations

Mphasis Digital Risk is a one stop shop for Mortgage Solutions offering cutting-edge technology tailored to deliver high performance solutions for our clients. We enable enterprises to achieve speed, innovation, and personalization.

Mphasis Digital Risk’s 1,500 team members make us one of the largest mortgage outsource provider in the U.S., supplying mortgage origination, servicing, due diligence and post close quality control to the Top 10 banks, large home builders and Government Sponsored entities.

With a personalized approach powered by digital mortgage solutions, configurable technology, and business operations, we deliver transformational improvements to quality, cost, and service. This enables us to help our clients stay ahead in this dynamic industry.

Position Overview:

The Vice President Mortgage Operations will work within a deadline driven, fast paced environment while providing best-in-class leadership.

The primary responsibilities include overseeing an end-to-end (processing, underwriting, closing) fulfillment team. This oversight includes, but not limited to:

• Managing production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained.
• Responsible for daily interaction with the Unit/Team Managers to ensure pipeline and quality goals are on target.
• Provide support with any challenges or areas of focus, and ensuring opportunities are addressed.
• Follow a formal change control process.
• Maintain a strong sense of urgency with an ability to work in a team environment.

Essential Job Functions:

• Lead and manage the mortgage operations team, including loan processors, underwriters, closers, and support staff.
• Formulate and execute strategies to enhance operational efficiency, reduce turnaround times, and improve customer experience.
• Ensure full compliance with all federal, state, and local mortgage lending regulations.
• Partner with senior management to define performance metrics, goals, and objectives for the operations department.
• Track and assess departmental performance against established KPIs
• Develop and implement training programs and mentorship initiatives to elevate team members' skills and expertise.
• Cultivate a culture of continuous improvement, innovation, and teamwork within the operations department.
• Handle escalations and complex loan scenarios, providing expert guidance and resolution.
• Collaborate with all internal departments to ensure seamless operations and communication.

Requirements:

• 10 years demonstrated working knowledge of residential mortgage fulfillment operations, procedures, and applicable state and federal regulatory guidelines.
• 2 years of professional experience in a strategic review, account management, consultative, or advisory capacity; preferably in residential mortgage.
• Strong analytic, interpersonal, and verbal and written communication skills
• Conduct calibration meeting with client(s) on a regular basis.
• Attend/host site visits as needed.
• Partner with Operations team to evaluate and optimize best practices.
• Regularly consult with client(s) to identify potential opportunities to enhance/grow service offerings.
• Demonstrated ability to successfully consult with clients, advise multiple interested parties, and execute business objectives on behalf of various stakeholders in a fast-paced, dynamic environment.
• Demonstrated ability to grow or expand service offerings within existing client relationships.
• Ability to travel up to 25%
• Executive presence

Equal Employment Opportunity

Mphasis Digital Risk is an equal opportunity/affirmative action employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability or genetic information, gender identity or national origin.