Training Coordinator

About NIIT

NIIT provides comprehensive and scalable managed training services for learning administration that map directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing providers in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web-based training localized to more than 25 languages. NIIT is a global service provider. We have a presence in more than 40 countries.

Website: https://www.niit.com/en/learning-outsourcing/

Link for our LinkedIn page: https://www.linkedin.com/company/niitmts/mycompany/

Position: Training Coordinator

Duration: Full Time

Location: Jacksonville, FL

Job Summary:

The onsite Specialist is responsible for coordinating and scheduling arrangements for the delivery of training programs, events, and workshops, including all logistical support. They are required to manage and coordinate multiple tasks and detailed activities in a time-intensive work environment.

1. The work timing is 6 am to 2:30 pm PST
2. Working days will be Wednesday to Sunday
3. There is no WFH. A person is required to be in office.
4. Good communication skills
5. Will be required to plan and schedule training with client stakeholders.
6. Class readiness activities

Job Description:

• Ensure onsite training event activities are performed as per the “Event Readiness Process/System”.
• Ensure the Event Facilities are set up correctly and have the necessary equipment.
• Communicate with instructors and outside vendors in both written and spoken correspondence.
• Support the facilitator and ensure they have the required access to the facility.
• Interface with local suppliers
• Coordinate and block the Instructor’s dates & timing in line with the training and workshop calendars.
• Arrange for the training materials, manuals, hand-outs, and other instructional aids (Trainer Package)
• Manage the training logistics (training room booking, access, photographer, etc.) and share detailed information with participants and trainers in advance.
• Participate in the kick-off of the program, administer the essential program briefings, and calibrate with the speaker and stakeholders.
• Monitor completion of training activities - Pre-work, Attendance
• Ensure activation of registration link, roster & Logistic management on the LMS
• Communicate with the internal and external vendors and ready the Purchase Order.
• Maintain attendance records and feedback sheets, issuance of the certificate, etc.
• Calibrate with the offshore team for any changes/updates in the training event/program.
• Ensure the smooth running of events as per the Program / Course Metadata in the CRM.
• Follow the workflow/communication process on CRM and adhere to the case management process.

Experience and Skills:

• Experience in a corporate learning environment or performing event coordination services for corporate clients with customer-centricity in mind
• Possess a “job permit” to work in a specific geography.
• Proficiency in the English language
• Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication, and decision-making.
• Proficient in Computer (MS Office, SharePoint, and CRM tools)
• Attention to detail and the ability to work easily with others.

***NIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic***