Supervisor, Customer Support
Supervisor, Customer Support
B. Braun Medical Inc. (US)
Allentown, PA
See who B. Braun Medical Inc. (US) has hired for this role
Overview
About B. Braun
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap ® and CAPS ® .
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise ® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com .
Responsibilities
Position Summary:
Responsibilities: Essential Duties
Expertise: Knowledge & Skills
#ID
#AL
Target Based Range
$59,369 - $74,212
Qualifications
Expertise: Qualifications -Education/Experience/Training/Etc
Required
Additional Information
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands
While performing the duties of this job, the employee is expected to:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
Notices
Equal Opportunity Employer Veterans/Disabled
About B. Braun
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap ® and CAPS ® .
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise ® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com .
Responsibilities
Position Summary:
Responsibilities: Essential Duties
- Supervises Customer Support Representatives and/or Customer File Specialists.
- Directs workflow and monitors workload to ensure client inquiries are addressed promptly.
- Monitors phone calls, call statistics and other client interactions and provides feedback and coaching as necessary
- Provides direct support to assigned accounts.
- Responsible for ensuring proper phone coverage, scheduling, performance, and addressing personnel issues.
Expertise: Knowledge & Skills
- Requires basic knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action.
- Works under general supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, assigning & checking the work of other peers.
- Judgement is required in resolving all day-to-day problems.
- Contacts are primarily with department supervisors, leads, subordinates, and peers. Frequent contact with external contractors/vendors.
#ID
#AL
Target Based Range
$59,369 - $74,212
Qualifications
Expertise: Qualifications -Education/Experience/Training/Etc
Required
- Bachelor's degree required or equivalent combination of education and experience.
- 04-06 years related experience required.
- Regular and predictable attendance
- Ability to work non-standard schedule as needed
Additional Information
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands
While performing the duties of this job, the employee is expected to:
- Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- Occasionally:Reaching upward and downward, Push/pull, Stand
- Frequently:N/A
- Constantly:Sit, Visual Acuity with or without corrective lenses
- Occasionally:N/A
- Frequently:N/A
- Constantly:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick
- Occasionally:N/A
- Frequently:N/A
- Constantly:N/A
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Noise Intensity:Low
- Occasionally:N/A
- Frequently:N/A
- Constantly:Office environment
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
Notices
Equal Opportunity Employer Veterans/Disabled
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Medical Equipment Manufacturing
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