Retail Regional Manager | Northeast

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.

Retail Regional Manager - Northeast

The Retail Regional Manager drives both topline sales and profitability growth of their area Diptyque stores. This role is responsible for delivering key performance metrics through the brand proposition ensuring flawless execution of superior customer experience, establishing high standards of performance, and operational excellence through cultivating exceptional high performing talent and driving adherence to all company policies and procedures.

The Retail Regional Manager is a leader in charge of creating a productive working atmosphere in our diptyque stores and hiring and developing store teams who are committed to the company’s success. This includes talent attraction, building a pipeline, and talent development of the teams within their area Diptyque stores.

The Retail Regional Manager is a business owner who is the link between our retail store teams, corporate office, and any other cross functional partners. This role will report to the East Coast Retail Director.

The role requires excellent communication skills as well as flexibility to interact with many different stakeholders and partners. The Retail Regional Manager may manage up to 12 stores. The area may be changed based on business and market needs.

Role & Responsibilities:

• Sales & P&L management
• Lead teams through effective performance management to ensure sales goals are consistently met or exceeded
• Develop corporate sales goals and monitor performance by door
• Monitor and achieve annual EBITDA
• Work on payroll and productivity by door
• Control T&E budget and stores expenses
• Analyze the business and create and communicate clear action plans on a timely manner
• Share best practices and drive execution of best practices across area store teams and managers
• Inform senior management of any discrepancies or issues with sales team goals and results
• Implement and monitor the product strategy
• Monitor stock needs in the area and request any relevant allocation needs
• Strategize the new product launches
• Prepare weekly, monthly and annual sales reports and present your findings and analysis to senior management

• People management
• Lead, motivate, empower, recognize and inspire the team to perform beyond expectations and align with the Region and Diptyque strategies
• Effectively recruit, train, develop, and retain top talent
• Plan and lead training in the area according to needs
• Create an inspiring and inclusive work environment reflective of the brand
• Build a bench of talent internally and externally to build a pipeline for the stores in your region
• Conduct on-boarding training program for new store leadership roles and drive successful on-boarding for teams
• Assess staffing performance and opportunities
• Partner with Store leadership to clearly identify performance strengths by team member
• Create and manage coaching/development plans as needed
• Ongoing coaching is necessary to ensure that staff is continually developed
• Provide constructive feedback in-store during each visit to ensure staff is in-line with brand standards and given tools to grow
• Ensure execution of accountability of monthly and annual performances reviews with Store Managers
• Support Store Managers in ongoing performance management conversations and documentation
• Inspire team growth through individual development plans to promote an environment of personal growth and accountability
• Partner with Store Managers to determine and find solutions for their needs related to driving the business, managing their team members, and succession planning
• Direct and approve workforce management activities according to brand policies, and labor and operational initiatives

• Client Experience
• Ensure all brands ambassadors and managers implement the Diptyque signature including Art of Selling
• Prepare and coach the team to exceed client experience evaluation goal in your area
• Train and coach store teams on outreach and clientelling tools and methods to ensure successful execution
• Maximize and strategize the use of the CRM system and data at your disposal
• Support the implementation of the omnichannel strategy and adaption and training of brand ambassadors on the strategy, tools, and expectations

• Marketing/events
• Collaborate with our retail marketing department to develop marketing materials designed to help the stores to meet or exceed corporate sales goals.
• Plan and execute in store events in partnership with store leadership and teams
• Monitor competitive initiatives on your area

• Operational Excellence

• Manage operational execution and ensure brand standards are met in accordance with Company direction
• Ensure the protection of all company assets, and that policies and practices are being followed consistently
• Implement and control all procedures related to inventory management and shrinkage rate
• Ensure all Company approved safety programs are implemented and maintained
• Maintain a high level of visual merchandising execution in line with brand guidelines

• Store opening
• Recruit new store staff and ensure proper and successful onboarding.
• Own and ensure successful opening of new doors within your region: including coordination with construction and operations team on installation date, arrival of stock (sellable & non-sellable), store setup, visual merchandising, and local marketing launch, and any other needs related to successful store opening

• Skills/Attributes:

• Demonstrate knowledge of sales through proven sales initiatives and results
• Leader with a proven ability to manage teams remotely
• Ability to hire, train and develop talents
• Strong interpersonal skills and an ability to build rapport with customers, internal and external.
• “Out of the box” thinker – ability to identify solutions for existing and foreseeable problems
• Hardworking with a strong work ethic.
• Strong business acumen
• Knowledge of the market
• Strong analytical skills
• Strong organization skills
• High attention to detail
• Ability to work autonomously
• Ability to be proactive and agile
• Ability to read and generate reports, ledgers and market analysis
• Computer literate and proficient using Microsoft Suite (Excel, Word, PowerPoint)

• Desired Experience & Requirements:

• At least 5 years of experience managing a retail store with preference for experience within luxury, contemporary or cosmetic industry
• At least 4 years of experience managing multi-unit
• Bachelor's Degree in related field
• Experience and passion for the Beauty/Luxury Industry
• Experience using MS Excel, PowerPoint and Word
• 80% travel