Pasta Cafe Manager

Duties:

• Management of all PL Cafe’s Front and Back of House staff (counter servers, line/prep cooks, dishwashers)
• Assisting in recruiting and onboarding of FOH and BOH staff as well as conducting orientations and and administering service/menu tests (FOH) at conclusion of training
• Providing leadership and serving as a Customer Service ambassador for the Cafe
• Training and oversight on all to-go, delivery orders received thru third party vendors (DoorDash, Caviar, UberEats, Seamless, etc) all streamlined via Deliverect and our Point of Sale system (Square)
• Serving as point of contact for any guest-related issues and finding quick and effective resolutions
• Managing and serving as lead contact re: last minute staffing issues- from contacting available staff to fill a shift to physically covering the shift if no staff is able
• Developing efficient operations and procedures for Front and Back of House to help the Cafe run smoothly
• Leading daily pre-shift “Stand Ups”- meetings to discuss service, specials and introduce new menu items
• Coordination of breaks during peak times and insuring we are compliant with all NY labor laws
• Maintaining all Dept of Health standards, insuring a letter grade “A” on all inspections
• Scheduling deliveries of products in a timely manner, staffing appropriately and ensuring orders are received intact and complete. Following up with vendors as necessary for re-ships and returns
• Monitoring all appliances (low-boy refrigerators, ice cream machine, ice maker, etc) and scheduling maintenance/repairs
• Creating effective schedules and make adjustments as needed to accommodate the flow of business
• Building (and seasonally updating) detailed opening and closing checklists and making sure staff adheres to them on a daily basis
• Maintaining and updating deep cleaning project checklist to be performed weekly and updated periodically as needed
• Creating seasonal and promotional signage, updating menus as needed
• Training FOH staff on steps of service at counter, opening and closing duties
• Management and oversight of the PL Cafe portion of the Pasta Louise website, adding/removing products based on availability, promotion of specials, etc.
• Ability to monitor, order and maintain stock levels of paper/disposable goods in order to meet the demands of a hi-volume takeout counter
• Oversight of end of day reporting, cash deposits, tip collection/allocation etc.
• Managing bank deposits and ”change runs” on a weekly (or as-needed) basis
• Contribution/participation in weekly Management meetings to discuss staffing, maintenance, operational matters and menu performance
• Participating in review, disciplinary and promotion processes as they pertain to Cafe staff
• Close contact with General and Assistant General Managers and Owners to escalate time-sensitive issues as needed
  
  

Requirements:

• Ability to provide excellent customer service and serve as point of contact and resolution for guest-related issues
• Bilingual English/Spanish spoken and written
• Experience managing a kitchen team and BOH Staff
• Experience navigating a Retail Food/Quick Service Environment
• Experience with food/retail POS system (SQUARE preferred)
• Experience with third party fulfillment services (UberEats, DoorDash, Seamless, etc)
• Strong computer skills and experience with Google Workspace/Docs preferred
• Deep understanding of NYC Department of Health protocols and requirements
• Basic knowledge of general Human Resources-related policies and procedures
• Very strong written and verbal communication skills
• Ability to react quickly to issues as they occur and serving as point of contact during all scheduled staff hours at Cafe (and Restaurant, as needed)
• Proven track record as a motivational leader and effective delegator of tasks
• Experience with basic maintenance, ability to use tools to address small repairs around the Cafe and Restaurant
• NYC Food Handlers Certificate Preferred
  
  

Financial Accountability:

The Cafe Manager is accountable for:

• Maintaining a healthy average sale at locations in their purview. Training staff on upselling, coming up with contests and other tools to motivate staff to increase check averages.
• Assisting GM with labor costs by cutting staff effectively and knowing the appropriate number of staff to have on shift, considering holidays and other special occasions.
  
  

More detail about Pasta Louise part of Pasta Louise, please visit https://culinaryagents.com/entities/311267-Pasta-Louise