Need-Program Administrator

Title: - Program Administrator (Travel, Expense, Audit, Corporate Card/P-Card program)

Location: ALPHARETTA, GA

Duration: Long Term

Job Title: Program Administrator (Travel, Expense, Audit, Corporate Card/P-Card program)

willing to primarily work EST/CST schedule

Role Summary:

The SYF Travel, Expense and Corporate Card Program Administrator is responsible for the overall service, administration and configuration of SYF's Travel system, Expense system and corporate card program. They will serve as the program administrator for SYF T&E Policy in Concur Travel, Emburse Chrome River Expense Solution, Amex card systems and support all level one questions. In addition, they will provide primary employee direction and support to mitigate risk and adherence to policies and procedures for the T&E program. They will be responsible to support the VP Global Travel and Expense in any project and new business initiatives as it relates to activities for the global program.

Essential Duties & Responsibilities:

Expense - Serve as the Program Administrator of SYF Corporate Expense & Audit Solutions

Responsibilities Include:

Serve as a subject matter expert for Synchrony's T&E Expense and Audit systems including data analysis.

Provide training and direction to employees to mitigate risk and drive adherence to T&E Policy

Perform the overall configuration and administration of SYF expense system including but not limited to audit rules, workflow and policy changes.

Perform and coordinate essential testing in the wing-to-wing process for any changes to the expense system, ensuring minimal downstream impact to other directly related systems.

Ensure that testing exceptions have approved justifications.

Maintain a central repository for all standard job aids.

Support the creation and maintenance of all employee training documentation for the T&E Portal

Provide research and support global accounting inquiries including month end general close activities.

Support the T&E Leader and General Accounting team in all required business reporting needs.

Provide overall analysis, support and leadership in the configuration and maintenance in the company expense audit tool, Oversight Systems.

Deliver analytical analysis on vendor and employee spend.

Provide ongoing training to global expense review processors & auditors.

Provide regular status updates and process improvement recommendations to T&E Program Leader for both all 4 systems that govern the T&E Program.

Review & maintain project/process documentation.

Support integration of new business and new routines to Source to Pay Organization, Operational Accounting teams, Human Resources and Legal.

Corporate Card /P-Card - Serve as Program T&E Corporate Card/P-Card Administrator.

Responsibilities Include:

Assist with field questions on T&E and P-Card program.

Liaison with Card provider on all issues relating to cards.

Provide direction to employees to mitigate risk and adherence to policies and procedures.

Provide bi-annual card analysis for both programs on employee spending limits.

Analyze new card offerings and make recommendations to the T&E Leader for process improvements.

Provide regular Amex card reporting to meet business needs.

Perform and coordinate essential testing in the wing-to-wing process for any changes to the card. programs ensuring minimal downstream impact to other directly related systems.

Provide training to card administrators globally.

Ensure that testing exceptions have approved justifications.

Ensure all documentation on the card program is current and posted to the T&E intranet site.

Drive process improvements when enhancements or system upgrades occur.

Travel - Serve as Program Travel Coordinator

Assist with employee field questions on Travel

Work the company designated travel agency on all first level support issues.

Become knowledgeable on how online booking tools work in various global markets

Configure online booking tools globally

Perform and coordinate essential testing in the wing-to-wing process for any changes to the travel systems ensuring minimal downstream impact to other directly related systems.

Analyze new travel offerings and make recommendations to the T&E Leader for process improvements.

Basic Requirements

Minimum five years Travel, Expense and Corporate Card program experience in a global setting.

Bachelor's degree in Business/Finance or relevant related experience.

Ability to use critical thinking skills in problem solving. Fully vet and research issues to arrive at root cause and mitigate reoccurring issues. Provide recommendations and implement solutions.

Customer service centric approach

Proven travel system configuration experience

Proven demonstrated formal training and presentation skills.

Proven understanding of how Travel, Expense, Card, Payment and Audit all connect

Ability to manage multiple activities in a complex dynamic setting to completion with a demonstrated successful track record.

Desired Requirements:

Strong communication skills (oral & written)

Robust organizational skills

Rigorous project management skills with the ability to successfully manage multiple priorities in a high-speed, quickly changing business environment to drive to closure.

Solid analytical skills

Demonstrated success in cross functional collaboration