Help Desk
Green Key Resources
Seattle, WA
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Responsibilities/Job Duties
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining performance of tech stack
- Provide answers by identifying problems, researching answers, and guiding users through corrective steps
- Improve reference database by writing and maintaining documentation
- Participate in development of training programs by identifying learning issues and documenting instructions
- Monitor compliance with service agreements
- Improve system performance by identifying problems and recommending changes
- Stay up to date on industry standards, developments, and knowledge. Participate in educational opportunities
- Degree in Computer Science, or similar field
- Experience working in a help desk environment
- Excellent problem-solving, communication, and customer service skills
- Detail-oriented, ability to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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