Information Technology Services (ITS), a service organization that provides technology support for the University of Iowa campus, is seeking a Director of Network Services.
Enterprise Infrastructure Network Engineering Services (EI-NES) is a central IT network service delivery team that focuses on highly available, enterprise grade IT network service delivery to a Big Ten campus of over 40,000 students, faculty, and staff. As a valued member of the EI team, the Director of Network Services will focus on managing and leading all aspects of the Network Services team and its service portfolio. This includes the campus wired network, wireless network, core routing, internet access, and associated services. This role leads a high-performing team that values critical thinking, quality user support, communication, accountability, and collaboration with customers and peers. The Director of Network Services will work closely with the leaders of the Physical Infrastructure and Data Centers groups to coordinate the physical deployment and maintenance of network equipment.
Some off-hours and weekend work may be required as operations warrant, and the individual may have 24x7 on-call escalation coordination. This person functions under the Executive Director in the Enterprise Infrastructure (EI) department.
ITS values work-life balance and strives to provide flexible work options where possible, this position is eligible for hybrid remote work in the State of Iowa. Work arrangement options will be discussed during the hiring process and a work arrangement form may be required upon the start of employment. Per policy, work arrangements will be reviewed annually, and must comply with the flexible work program and related policies and employee travel policy when working at a remote location.
This position is not eligible for University sponsorship for employment authorization.
We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do, and embed it in hiring, incentive, retention, and career development practices and initiatives.
Responsibilities And Duties
In cooperation with the Project Management Office, manage large-scale and/or multiple interdependent projects and services across multiple functional areas within a college, division or department that has organization-wide implications. Define workgroup methodology and processes spanning multiple functional areas.
Management and development of assigned services including:
Ensuring high-quality customer service and communication
Collecting and monitoring key metrics
Planning and direction for current and future services
Engagement with service governance groups
Engage in strategic relationships and build consensus with key customers, staff, peers and vendors. Lead and advocate participation in established communities and peer groups, including the Big Ten Academic Alliance (BTAA), and work with regional partners such as BOREAS, OmniPop, and ICN.
Participate and/or lead vendor contract negotiations.
Create and manage successful workgroup environments. Identify organizational development opportunities and coordinate related plans and projects.
Manage technical staff (full-time and potentially students) as well as Team Leads
Assist in budget development and provide projections and recommendations.
In consultation with Network Services technical staff, Enterprise Infrastructure peers, key campus IT service providers, and other stakeholders, develop and maintain an architectural framework for Network Services on the University of Iowa campus.
Participate in the development of strategic and tactical plans.
Education Requirement
Bachelor’s Degree in Science, Technology, Engineering, and Mathematics (STEM) or related field, or an equivalent combination of education and related experience.
Knowledge of network technologies and network service delivery in an enterprise environment.
Experience successfully managing complex projects and initiatives with cross-functional teams, with competing deadlines.
Ability to establish and build healthy working relationships and partnerships with colleagues, faculty, staff and students, vendors, the public, regulatory/governmental agencies, etc., and effectively communicate with these stakeholders.
Demonstrated experience leading and developing people at various levels to strengthen and advance the success of both individuals and teams.
Demonstrated dedication to delivering high-quality services as well as strong customer service.
Excellent people skills and ability to communicate effectively, both orally and in writing, with technical and non-technical staff.
Experience presenting project requests/initiatives with supporting data and key metrics.
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
Must be able to meet the University of Iowa’s Fleet Safety driving requirements (see website for info) https://uiowa.edu/riskmanagement/vehicle-use
Desired Qualifications
Demonstrated technical and architectural knowledge and experience for selecting, implementing, and operating complex IT solutions.
Experience leading process improvement and automation efforts.
Experience developing and managing budgets.
Experience working with regulatory regimes such as FISMA, HIPAA, and ITAR
Experience managing vendor relationships.
Application Process
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: resume and cover letter that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. For additional questions, please contact Kim Kuebrich Yordi at [email protected].
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Five professional references will be requested and required at a later step in the recruitment process.