This is a full-time position with the best golf technology company in the industry, Foresight Sports.
We are looking for new team members who are capable of the following:
Able To Manage Multiple Projects & Tasks
Pays Extra Close Attention To Details
Works Quickly
Can Maintain A Calm Demeanor Under Pressure
Will Take Initiative To Solve Problems, But Knows When To Ask For Help
This position will require experience in the golf industry and/or someone who can offer an understanding of the physics of golf.
Starting hours will be 8am-5pm, Monday through Friday, with possible shift change required for 6am -3pm or 9am-6pm. Pay will start at $20.49 per hour - 40 hours a week, with overtime pay available once training is completed. Includes A Competitive Benefits Package.
Customer Support Agent:
Requires previous IT computer experience or golf experience to apply.
Initial Responders:
Phones
Chat
Email
Online Tickets
Customer Data Collection:
Confirm All Customer Contact Information
Confirm All Customer Owned Hardware / Software Information
Request Device / Software Logs for Team Review
Utilize Provided Platforms: Help Desk Articles, Support Guides, Independent Online Resources - to direct customers to resolution.
Confirming & Explaining With Customer To Assure Basic Setup Is Achieved
Includes Hardware (Physically) and Software (Digitally)
Provide Basic Technical Troubleshooting Skills/Understanding
Review & Investigate Customer Reports To Qualify If There Is An Issue, Utilizing Basic Troubleshooting Skills/Understanding To Attempt To Resolve.
Escalate To Product Operation Specialist Team Member If Unable To Resolve.
Up-sell & Process Upgrade Orders
Confirm & Communicate Return Merchandise Authorization (RMA) When Customers Device Requires Return For Repairs.