Insight Global is seeking fully remote crisis intervention specialists who can conduct life-saving support for LGBTQ youth with compassion and empathy. Crisis intervention specialists will handle high-stress situations that can range from sexuality, gender identity, and suicidal ideation via phone support or digital chat. Responsibilities include:
-Building trust and creating a safe space for youth
-Assisting with abuse reporting, protocol updates, training, and assigned administrative tasks
-Meeting performance and service expectations, including productivity, performance, attendance, quality, and call center metrics
Required Skills and Experience *
-1 years of call center/digital chat management experience
-Experience collaborating with individuals experiencing crisis to safety plan and identify strategies for staying safe
-Google Chrome experience
-Ability to work remotely with access to strong, reliable high-speed internet
-Ability to navigate high-stress situations that include topics such as sexuality, gender identity, and suicidal ideation
-Proficiency in team development, performance management, training, and coaching
Nice to Have Skills and Experience
-Crisis Intervention support or emergency dispatch experience
-Behavioral Health experience
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Health Care Provider
Industries
Staffing and Recruiting
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