Career Services Training Consultant (Remote)

MedCerts Training Consultant is a servant leadership role dedicated to the success of our internal team members. By facilitating, evaluating, and coaching our consultants apply their expertise to help improve team members performance to reach organizational goals. With a primary focus on evaluating internal team member performance, aligning training programs with business objectives, and facilitate learning opportunities for various skilled roles. Our training consultants are focused on the improvement of skill, by creating training material and deliver the Learning Curriculum, to help achieve business goals. Our mission as a Training and Development team is to create a bridge between the training and coaching of our organization to have a direct impact on our companies’ goals.

GENERAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Monitor and Evaluate Team members performance for highest level of client service and call effectiveness – performance-based coaching & evaluation

Gather and Evaluate data to use to track team members performance – identify training needs

Diagnose performance issues that will help people do better and assist team members in measuring and enhancing performance

Align training/coaching needs – based on evaluation

Facilitate learning opportunities that help team members reach goals and ultimately positively impact business objectives

Create knowledge check opportunities to evaluate post training knowledge retention for team members participating in training.

Responsible for developing consistent and positive learner interactions and team member relationships

Responsible for identifying and communicating performance gaps to the Leadership Team and Business partners

Responsible for training outcomes that impact team member performance and advance the business areas towards company goals

Responsible for measured impact of team members performance through coaching and training.

REQUIRED QUALIFICATIONS

• Associates degree required, bachelor’s preferred or combination of education and experience
• 3-5 years of training and coaching experience
• 3-5 years call center experience
• 3-5 years of sales experience
• 3-5 years of customer service experiences
• 3-5 years of education industry experience (Admissions, Student Support, Career Services, etc.)
• Demonstrated success in training and development
• Ability to create course materials and teaching aids using Adobe Publisher, Canva, Power Point, etc.
• Ability to work in a result driven work environment
• Ability to work remote

BENEFITS

• Fully remote working environment with equipment provided by MedCerts
• Paid time off and holidays
• 401K with a company match
• Health, Dental, and Vision Insurance available to you on start date
• Life Insurance
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Parental leave
• Tuition Assistance (including a University of Phoenix Partnership)
• Employee Assistance Program
• Pet Insurance
• Weight Loss & Gym Benefits
• Verizon Wireless Discount

WORKING CONDITIONS

This is currently a remote-based position in which work will be completed during normal business hours (approximately 8:30am – 5:00pm).